Practice Operations Lead
# Practice Operations Lead **Dr Campbell and Partners** · Tarporley CW6 0BE · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Job Overview About the role We are looking for an organised, proactive and motivated Practice Operations Lead to join our friendly GP practice team and provide key operational support to the Practice Manager and wider practice team. The successful candidate will have a varied and important role, supporting the effective day-to-day running of the practice across administration, governance, compliance, staff onboarding, clinical support, digital systems and practice communications. This is a diverse role suited to someone who is highly organised, confident working independently and able to manage multiple responsibilities while maintaining a high level of accuracy and confidentiality. Support to the Practice Manager The Practice Operations Lead will work closely with the Practice Manager and provide support across a range of operational and governance responsibilities. The proposed role is intended to provide additional operational capacity and support to the Practice Manager across the day-to-day running of the practice. The role will be varied and will include both planned responsibilities and reactive, on-the-day support. This is particularly important within general practice, where operational priorities can change quickly in response to unforeseen staffing pressures, IT or system issues, patient or clinical requirements, premises issues, compliance matters or other unexpected challenges. As Practice Manager, my role is inherently broad and varied, with responsibility across multiple areas including staffing and HR, finance, CQC and governance, IT and systems, health and safety, premises, PCN requirements, suppliers, compliance and the day-to-day operation of three practice sites. Because of this breadth of responsibility, there are often competing priorities which require immediate attention. Having dedicated operational support would allow the practice manager to be respond promptly while also ensuring that planned work, governance requirements and longer-term projects continue to progress. Key responsibilities Practice Operations & Administration - Provide day-to-day operational support to the Practice Manager. - Support the smooth running of clinical and non-clinical practice functions. - Attend and take accurate minutes for clinical and non-clinical meetings. - Assist the practice manager with monthly meeting agenda’s - Maintain meeting action logs and ensure relevant actions and updates are communicated to staff. - Maintain accurate staff information, including contact details and internal communication groups. - Coordinate ordering of practice equipment and supplies as required. - Support the development and maintenance of effective administrative processes across the practice. Staff Onboarding & Workforce Support - Coordinate and support the onboarding of new staff members. - Arrange and support new starter IT access and setup. - Support new staff with access to EMIS, ICE and other relevant practice systems. - Maintain and monitor the practice staff training matrix. - Support the practice in ensuring mandatory and role-specific training requirements are monitored and kept up to date. Governance, Compliance & Quality - Support the Practice Manager with CQC requirements, including preparation and maintenance of relevant documentation and evidence. - Support the Practice Manager with the DPST Toolkit and associated requirements. - Assist with maintaining practice policies, protocols and procedures, ensuring documents are reviewed and updated appropriately. - Maintain accurate records and documentation relating to practice governance. - Support the communication of important policies, procedures and operational updates to staff. - Maintain TeamNet and ensure important staff information and updates are communicated effectively. - Support the implementation and communication of action alerts across the practice. Clinical & Data Support - Undertake and support appropriate clinical searches as requested. - Support GPs and the clinical team with searches, coding and associated administrative tasks. - Oversee the Quality and Outcomes Framework (QOF), ensuring coding accuracy and compliance with PCN DES and IIF requirements. - Undertake flu searches and support the practice with seasonal vaccination activity. - Oversee coding and workflow processes to ensure timely handling of clinical correspondence. Support with this work may be needed from time to time. - Assist with maintaining accurate clinical and administrative data. - Ensure confidentiality and information governance requirements are maintained at all times. Patient Experience - Support the collection and collation of Friends and Family Test responses. - Maintain appropriate records and assist with identifying themes or actions arising from patient feedback. - Support the Practice Manager and wider team with initiatives designed to improve patient experience. Digital & Practice Communications - Take responsibility for maintaining and updating the practice website. - Manage and maintain practice social media content, including Facebook, in accordance with practice policies. - Ensure website and digital information remains accurate, relevant and up to date. - Support internal communication through TeamNet and other approved practice communication channels. - Ensure staff are kept informed of important operational, clinical and governance updates. · Please note: The duties listed above are not exhaustive and may be reviewed and amended in accordance with the needs of the practice and the development of the role. Person Specification Essential - Previous experience within a GP practice, NHS or healthcare environment. - Experience using EMIS Web and ICE. - Experience undertaking clinical or administrative searches. - Excellent organisational and administrative skills. - Ability to prioritise and manage multiple tasks. - Excellent written and verbal communication skills. - High level of attention to detail and accuracy. - Ability to work independently and use initiative. - Good IT skills and confidence learning new systems. - Ability to maintain strict confidentiality. - Experience of working with sensitive and confidential information. - Ability to work effectively with both clinical and non-clinical colleagues. Desirable · Knowledge of GP practice governance and CQC requirements. - Knowledge of information governance and DPST requirements. - Experience maintaining policies and procedures. - Experience with TeamNet or similar staff communication platforms. - Experience supporting staff onboarding and training compliance. - Experience managing a healthcare website or social media presence. Pay: £14.00-£15.00 per hour Expected hours: 30.0 per week Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-07, источник — Indeed.