Post Sales Account Manager
- 3+ years of hands-on experience in Account Management or Creative Project Management with commercial ownership, gained within a creative agency, design/production studio, or creative-focused SaaS company.
- Fluent in English.
- A creative, marketing, or design background. You don't need to design, but you need to speak the language and know what good work looks like.
- You've owned retention: renewals, at-risk accounts, clients you talked off the ledge and kept.
- You've run projects end to end — timelines, creative teams, stakeholders — and kept everyone aligned.
- Strong commercial instincts. You spot the opening and you go after it — nobody has to ask you to.
- Exceptional communication. You build trust fast and adapt your style to whoever's across the table.
- Psychological maturity — you handle hard conversations and high-pressure moments with calm and professionalism.
- Own post-sales relationships with a portfolio of clients — their success, their retention, and their growth with Awesomic.
- Turn around at-risk accounts. When a client is frustrated, you're the one who gets in the room, finds the real problem, and fixes it.
- Run the creative projects behind the relationship — brief the talent, keep timelines honest, and make sure what ships is what the client expected.
- Be the bridge between clients and our talent, translating in both directions so nobody's guessing.
- Proactively find expansion opportunities (upsell/cross-sell) and work with sales and product to land them.
- Run regular check-ins and strategic reviews — understand where the client's business is going and line our services up behind it.
- Build real relationships with decision-makers until you're the person they call first.
- Educate clients on features and new services that add value to their workflow.
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