Player Development Host

Main Duties & Responsibilities:

• Act as an ambassador for the casino and give consistent, polite, timely and accurate information and service to customers visiting the casino.
• Be a point of contact for casino customers to answer queries and provide support to guests relating to the loyalty program.
• Achieve and exceed quarterly and annual financial targets and KPI’s that consists of existing business, lapsed business, new business and accommodation bookings.
• Complete marketing tasks assigned from management for contacting casino guests, informing them of accommodation offers, events and promotions.
• Anticipate, respond and consistently meet or exceed the needs of guests, including but not limited to: arranging complimentary accommodation, transportations and on-site hospitality requirements.
• Responsible for conducting customer contact / interactions in a professional and transparent manner.
• Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
• To assess the guest’s casino accounts to determine and authorize what level of compensation they are entitled to, via a daily computer generated report or one on one interaction with the guest.
• Proactively identify and resolve service failures by taking immediate action to resolve service gaps, leading to an increase in customer loyalty.
• Actively participate in the development and delivery of casino events and promotions.
• Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversations.

Required Qualifications:

• Minimum 4-year college degree or certification of hospitality management
• Minimum of 3 years’ experience in a management role
• Gaming Board License for the Casino
• Supervisory Experience
• Excellent interpersonal skills
• Excellent communication skills

Why Join Atlantis?

Join a world-class resort where exceptional service, teamwork , and career growth come together. At Atlantis, you'll have the opportunity to make a meaning impact while building your skills in a dynamic and rewarding environment.