Plastic Surgery Practice Chief Operating Officer/Business Manager

Chief Operating Officer (COO) – Plastic Surgery Practice

Employment Type: Full-Time Compensation: $130,000–$160,000 annually, depending on experience, plus potential performance-based bonus.

About the Position

We are seeking an experienced, strategic, and results-driven Chief Operating Officer (COO) to oversee the business operations of an established plastic surgery practice.

The COO will report directly to the physician-owner and be responsible for overseeing the practice's overall business performance, financial health, operational efficiency, and continued growth.

This individual will work closely with the Practice Manager, providing executive-level leadership, direction, and accountability while ensuring that daily operations are running efficiently. The COO and Practice Manager will function as a collaborative leadership team, with clearly defined responsibilities and shared goals.

The ideal candidate has substantial experience managing healthcare businesses, strong financial and operational expertise, and the leadership skills necessary to drive performance and build efficient systems.

Key Responsibilities

Executive Leadership & Practice Operations

• Oversee the overall business operations and performance of the practice.
• Establish operational goals, systems, and performance benchmarks.
• Work closely with the Practice Manager to ensure efficient daily operations.
• Provide leadership, guidance, and accountability to department heads and management.
• Identify operational challenges and implement solutions.
• Translate the physician-owner's vision into actionable business strategies.

Financial Management

• Oversee budgeting, financial reporting, revenue cycle management, and expense control.
• Monitor profitability, revenue, payroll, and operating expenses.
• Develop and monitor key performance indicators (KPIs).
• Identify opportunities to improve revenue and operating margins.
• Work with accounting and financial advisors as well as insurance biller.

Management & Human Resources

• Oversee organizational structure, staffing strategy, and personnel development.
• Partner with the Practice Manager on employee performance, hiring, retention, and accountability.
• Establish management standards and performance expectations.
• Develop a culture of professionalism, teamwork, and accountability.

Marketing & Business Development

• Oversee marketing strategy, advertising, and brand development.
• Evaluate marketing effectiveness and return on investment.
• Identify opportunities to increase patient volume and revenue.
• Develop strategies for sustainable business growth.

Patient Experience & Quality of Service

• Ensure exceptional patient service throughout the patient journey.
• Monitor patient satisfaction and retention.
• Identify opportunities to improve patient communication and administrative processes.
• Ensure appropriate business policies and procedures are followed.

Strategic Planning & Growth

• Work directly with the physician-owner on business planning and practice development.
• Identify opportunities for expansion and increased profitability.
• Develop scalable systems and processes.
• Evaluate new services, investments, and business opportunities.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field preferred.
• Minimum 5–7 years of senior-level management experience.
• Previous experience managing a medical practice strongly preferred.
• Experience in plastic surgery, cosmetic surgery, dermatology, or aesthetic medicine is a significant advantage.
• Strong financial management and business operations background.
• Demonstrated ability to lead management teams and improve business performance.
• Excellent communication, organizational, and problem-solving skills.
• Experience developing and monitoring KPIs and financial performance metrics.

The Ideal Candidate

We are looking for a hands-on executive who is financially astute, highly organized, and comfortable taking ownership of business performance.

The successful candidate will:

• Be an effective leader who knows how to develop and manage people.
• Have the ability to work collaboratively with an established Practice Manager.
• Be strategic while also understanding the details of day-to-day practice operations.
• Be comfortable holding managers and employees accountable.
• Have a strong understanding of medical practice financials and profitability.
• Be proactive, solutions-oriented, and focused on continuous improvement.
• Be able to work effectively with a physician-owner and respect the distinction between clinical and business responsibilities.

Compensation

Annual base salary of $130,000–$160,000, commensurate with experience, with potential performance-based incentives.

How to Apply

Please submit your resume and a cover letter outlining your healthcare management experience, leadership accomplishments, and experience improving the financial and operational performance of a medical practice.

Pay: $130,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person