Pilates Front Desk Lead and Member Experience Specialist
# Pilates Front Desk Lead and Member Experience Specialist **FIFTY/50 Pialtes** · Leander, TX 78641 · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role About FIFTY/50 Pilates FIFTY/50 Pilates is a locally owned and family-operated Pilates company redefining what a modern Pilates studio can feel like. Built right here in Central Texas, our mission is to make Pilates approachable, welcoming, and accessible for people at every stage of their movement journey. With instructor-led classes, StudioFlex classes, and our StudioFlex on-demand reformer rooms, we offer members different ways to fit movement into their lives. Our studios bring together thoughtful instruction, friendly service, and a community where people feel comfortable getting started and supported as they progress. With locations in Cedar Park, Leander, and Georgetown, we’re continuing to grow and looking for people who enjoy connecting with others and want to grow with us. Job Summary We’re looking for an outgoing, dependable person to be a familiar face and steady presence at our Leander studio. As our Front Desk Lead and Member Experience Specialist, you’ll build relationships with members, welcome new guests, and become someone our community can count on for help and guidance. Working at the front desk, you’ll guide membership conversations, follow up with guests, and create an experience that keeps members coming back. You’ll also handle routine membership changes, member concerns within established guidelines, and serve as a resource for everyday questions from the front desk team. You’ll receive training and ongoing support from the Operations Manager, who continues to oversee employees, studio policies, and broader business goals. This role is a good fit for someone who enjoys connecting with people, solving problems, and following through, and wants to become a consistent, trusted part of our studio community. What You’ll Do Create a Welcoming Member Experience - Welcome members and guests with warmth and enthusiasm - Learn members’ names and build relationships that help them feel connected to the studio - Help first-time guests feel comfortable, informed, and excited about their visit - Assist with booking, check-in, questions, and StudioFlex setup - Help keep the studio clean, organized, stocked, and ready for members Support Membership Growth - Guide prospective members through introductory offers and membership options in a friendly, helpful way - Follow up with guests and prospective members by phone, text, and email - Help members find options that fit their goals and schedules - Support studio promotions and membership goals set by the Operations Manager and ownership Handle Member Account Requests - Process routine membership updates and changes according to studio policies - Check account details and billing dates, document changes, and confirm completion with members - Review routine billing questions and account errors, making approved corrections when appropriate - Escalates issues outside of normal studio policies and procedures to management or ownership - Bring requests for policy exceptions, larger refunds, disputed charges, or unusual arrangements to the Operations Manager escalate issues outside of normal studio policies and procedures" to management or ownership Resolve Everyday Member Concerns - Serve as the first point of support for member concerns that need more attention than a routine front desk question - Listen, review the situation, and work toward a resolution using approved studio guidelines - Follow up on member requests until they are resolved - Keep the Operations Manager informed of recurring concerns and situations that require management support Support Our Studio Community - Capture photos and videos that highlight classes, studio energy, and community moments, following studio guidelines and member permissions - Help promote studio events, challenges, and special offerings - Support community activities and local marketing efforts as assigned What We’re Looking For - An outgoing, friendly, and proactive person who enjoys building relationships, notices what needs attention, and takes initiative to follow through on next steps - A current Pilates practice or a strong interest in developing one - Confidence talking about memberships and helping people choose an option that works for them - Customer service or sales experience, preferably in a studio, fitness, hospitality, or membership setting - Strong organization, attention to detail, and follow-through - Comfort handling difficult conversations and resolving concerns calmly while following studio policies - Good judgment about what can be handled independently and when to involve the Operations Manager - Clear communication in person, by phone, and through text and email - Comfort learning studio software and capturing photos and videos - An interest in consistent, long term employment with a growing, family-operated business Schedule and Availability This is an in-person position at our Leander studio, working 35–40 hours per week at the front desk. Member service comes first, with other assigned tasks completed around front desk needs. Availability for Wednesday evening shifts and at least one weekend day each week is required. Flexibility to work a mix of morning and evening shifts is strongly preferred. Holiday availability is required for scheduled shifts during and around holiday periods when the studio is open. Time off requests depend on studio coverage needs, and approval is not guaranteed. What We Offer - $18 per hour, plus opportunities to earn commissions on membership sales - Complimentary Unlimited FIFTY/50 Pilates Employee Membership - Employee merchandise discounts - Training and ongoing support from the Operations Manager - A welcoming, supportive team environment - Opportunities to develop skills and grow with the company as it expands At FIFTY/50 Pilates, every interaction matters. Whether someone is visiting for the first time or celebrating their 500th class, we want them to feel welcomed, valued, and excited to come back. If you enjoy Pilates, connecting with people, and being a dependable part of a team, we’d love to meet you. Pay: $18.00 per hour Expected hours: 35.0 – 40.0 per week Benefits: - Employee discount Work Location: In person
Наблюдалась 2026-10-20, впервые 2026-10-14, источник — Indeed.