Payments Specialist

Payments Specialist — Rise Alliance Make a real impact, grow your career alongside a supportive team, and help business owners succeed. At Rise Alliance, you'll do all three. About Rise Alliance Rise Alliance is a fast-growing small business in the heart of Manhattan. We take the burden of financial management off business owners so they can focus on growth. Through Strategic Business Consulting, Debt Restructuring, and access to our network of Capital Partners, we've helped thousands of businesses overcome complex financial challenges. Why Join Us Career growth and earning potential are limitless in our high-energy, results-driven culture. A fast-paced, collaborative, and supportive team Ongoing professional development and clear paths to advancement Work that is rewarded and directly impacts communities and businesses About the Role As a Payments Specialist, you'll keep our clients' payment schedules and portfolios accurate, compliant, and on time. You'll audit client files, resolve payment issues with clients, attorneys, and internal teams, and work closely with our Consultants, Director of Client Relations, and Managing Partners. You'll also help build the structured system we use to audit files and track follow-up across departments.

Requirements

• 0–2 years of experience in financial services, payments, or a related field
• Strong auditing skills and a sharp eye for finding issues
• Proven ability to work cross-functionally and collaborate with consulting teams
• Excellent written and verbal communication with clients, attorneys, and internal teams
• Highly organized, detail-oriented, and accurate in every financial entry
• Proficient in Google Sheets, Excel, and CRM systems
• Discretion and integrity in handling sensitive financial information
• Able to work full-time, in person at our Manhattan office

Key Responsibilities

• Track and manage client payments, including wires, so they are processed accurately and on time
• Monitor NSFs, schedule redeposits, and work with attorneys, clients, and internal teams to resolve payment issues
• Audit client files to find issues, then meet with Consultants to review files and handle follow-up
• Meet with other departments and track follow-up items through to resolution
• Build and maintain a structured system for auditing and follow-up tracking
• Make sure clients sign EFT forms promptly and their accounts are reactivated in the CRM
• Manage new client enrollments and complete all related steps accurately
• Oversee client portfolios and keep payment schedules current in our systems
• Keep payment information in the CRM accurate, complete, and up to date
• Use Google Sheets and Excel to track payments, handle banking reconciliation and settlement statuses, and report on portfolio performance
• Handle all payment data according to company standards and keep client information strictly confidential

Preferred Qualifications

• Bachelors or Associates degree preferred
• Working knowledge of payment processing and portfolio management
• Experience building or improving tracking systems and processes