Payments Manager

Company Overview

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA) and the United Arab Emirates (CMA). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.

Serving over seven million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.

Role Summary

You will support the Payment Director in managing daily payment operations and projects, coordinate with internal teams and payment providers, and drive improvements in payment processes and performance within a fast-growing fintech environment.

What You'll Be Doing:

Manage daily payment operations and resolve operational issues to ensure smooth payment processing across multiple markets

Lead assigned payment projects, coordinating with payment providers and internal teams to meet operational priorities

Support business development by engaging new and existing payment providers, coordinating requirements, and assisting onboarding and relationship management

Collaborate with Product and Technology teams to integrate new payment methods, test solutions, and implement payment improvements

Coordinate with Compliance, Finance, and Customer Support teams to address payment-related issues and ensure compliance with operational requirements

Monitor and analyze payment performance metrics to identify issues and opportunities, driving improvements in success rates, efficiency, automation, and user experience

Develop and maintain a centralized documentation repository for payment processes and best practices

Assist in defining key payment metrics and support the development of payment data dashboards to enable data-driven decision-making and continuous improvement

What We're Looking For:

Minimum 3-5 years of experience in payment operations, preferably within startups, payment processors, digital asset firms, or high-growth tech companies

Strong knowledge of payment ecosystems, including PSPs, acquiring banks, bank transfers, cards, wallets, and local payment methods

Proven experience managing payment providers and operational workflows

Demonstrated ability to work closely with Product and Technology teams on payment integrations and projects

Strong project management and cross-functional coordination skills

Ability to work independently, prioritize tasks effectively, and make sound decisions with limited supervision

Good command of both written and spoken English and Chinese is highly preferred, as the role involves handling bilingual documentation and supporting communication with Chinese-speaking stakeholders.

Mitrade Group Pte Ltd offers its CFD Trading Platform globally under the brand of Mitrade through its subsidiaries:

Mitrade Holding Ltd is authorised and regulated by Cayman Islands Monetary Authority (CIMA). SIB licence number: 1612446.

Mitrade Global Pty Ltd is authorised by Australian Securities & Investment Commission (ASIC), holding an Australian Financial Services Licence (AFSL 398528),

With a mission to make FX and CFDs trading simplified, Mitrade provides a self-developed trading platform and more than 100 products of assets including FX, commodities, shares and indices that best suit investor’s needs from the CFD market.