Patient Success Manager ( Sales Experience- Kannada Must ( 1-3 Years )
# Patient Success Manager ( Sales Experience- Kannada Must ( 1-3 Years ) **smiles.ai** · Bengaluru, Karnataka · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Location: Nagarbhavi Or Rajajinagar Roles & Responsibilities 1. Case Follow-up - Daily outreach to patients with pending treatment plans through WhatsApp, calls, and SMS. - Track follow-up cadence and conversion of treatment plans into scheduled appointments. - Maintain regular follow-ups until the patient confirms, schedules, or declines treatment. - Call on the provided patient database to generate revenue and increase the customer base. 2. Sales & Treatment Conversion - Achieve daily, weekly, and monthly sales, appointment, and revenue targets. - Convert pending treatment plans and consultations into confirmed appointments and treatment bookings. - Handle Inside Sales, B2C Sales, Domestic Calling, Outbound Calling, and Cold Calling as required. - Understand patient needs, treatment requirements, and concerns to guide them toward appropriate treatment options. - Explain treatment value, benefits, timelines, and available options in a clear and patient-friendly manner. - Identify sales opportunities from existing patient cases, follow-ups, referrals, missed appointments, and the provided database. - Handle sales conversations, follow-ups, negotiations, and objections to improve conversion. - Build and maintain strong patient/client relationships to increase conversions, retention, referrals, and customer base. - Achieve assigned individual and team goals while maintaining a high level of customer satisfaction. 3. Payment Objection Handling - Clarify treatment costs, scope, and clinical rationale. - Explain payment plans, EMI options, and applicable insurance coverage. - Handle patient objections related to price, timing, clinical doubts, and budget. - Document objection type and resolution in the CRM. - Follow up with patients after addressing objections to drive conversion. 4. Patient & Client Communication - Communicate with patients professionally and empathetically through calls, WhatsApp, SMS, and other approved channels. - Send pre-appointment information, including documents required, time to allocate, and what to expect. - Share post-consultation treatment summaries and next steps. - Handle rescheduling requests and reduce appointment cancellations and no-shows. - Maintain patience, empathy, and effective communication skills while understanding and addressing customer concerns. - Maintain documentation of customer queries, requirements, follow-ups, and other relevant details, and communicate them to the appropriate stakeholders. 5. Data, CRM & Reporting - Log all follow-ups in the patient CRM, including case status, objection, next action, and resolution. - Maintain accurate records of customer interactions, sales activities, appointments, and conversions. - Track daily and weekly sales funnel metrics, including: - Cases contacted - Appointments scheduled - Treatment conversions - Conversion percentage - Revenue generated - Drop-off reasons - Pending follow-ups - Prepare weekly reports and share relevant insights with the clinic lead. - Identify trends and recurring customer concerns and communicate them to relevant stakeholders. 6. Revenue Realization - Ensure advance collection/booking before scheduled appointments wherever applicable. - Reduce case abandonment after consultation. - Follow up on pending payments and treatment decisions. - Drive referral follow-ups and reminder calls, including post-op and annual checkup opportunities. - Contribute to achieving clinic revenue, sales, and treatment conversion targets. - Support overall team efforts by achieving assigned goals and contributing to customer satisfaction and business growth. Qualifications - Bachelor's degree in any stream. - 1–3 years of experience in patient follow-up, customer service, inside sales, B2C sales, telecalling, outbound/cold calling, sales support, healthcare sales , or gym/salon membership roles. - Proven ability to handle sales conversations, objections, follow-ups, and conversions. - Strong phone presence with clear, empathetic, persuasive, and professional communication skills. - Comfortable working with daily, weekly, and monthly sales targets. - Strong client/customer relationship management skills. - Comfortable with CRM systems, spreadsheets, data entry, and maintaining sales documentation. - Local language fluency preferred (Kannada for Bangalore). - No clinical background required.
Наблюдалась 2026-09-30, впервые 2026-09-25, найдена на 2 площадках, источник — Indeed.