Patient Services Representative

Who we are Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

Patient Services Representative AT A GLANCE Hiring Classes: Next hiring classes scheduled for January 2027+ Location: Onsite at our Dublin, OH campus, eligible for hybrid flexibility* Starting Pay: $19 per hour Schedule: Full-time position, 40 hours/week, Monday–Friday, no weekends Available Shift: 10:00 a.m.–7:00 p.m. THE IMPACT YOU’LL MAKE As a Patient Services Representative, you’ll play a crucial role in helping members navigate their healthcare journey with greater confidence and less stress. You’ll be a main point of contact for members, helping answer questions about benefits, claims, provider options, medical bills, pharmacy needs, and more. Your ability to listen, problem-solve, and provide clear guidance can make a real difference during moments when healthcare feels confusing or overwhelming. But this role goes beyond answering questions. You’ll help members understand their options, identify potential cost-saving opportunities, advocate for needed services, and work with internal teams to remove barriers to care. Every conversation is an opportunity to make healthcare a little easier for someone. Want to see what that looks like? Watch“What it means to Warrior with us”. [https://vi.../912745889] WHAT SUCCESS LOOKS LIKE Be there when members need you. Handle inbound and outbound calls while helping resolve questions and concerns efficiently. Lead with empathy. Support members through healthcare situations that can sometimes be stressful, confusing, or personal. Make healthcare easier to understand. Provide clear guidance around health plans, billing, benefits, and provider options. Advocate for our members. Coordinate with providers and insurers to help remove barriers and connect members with the care they need. Work as one team. Collaborate with internal partners to provide accurate, consistent, and seamless service. Keep growing. Meet performance expectations while continuously building your healthcare knowledge and navigation expertise. Take on other responsibilities as needed to support our members and team. WHAT YOU’LL BRING Education: High school diploma or GED required; college coursework or a degree is a plus! Customer-Focused Mindset: You genuinely enjoy helping people and creating a positive experience. Problem-Solving Skills: You can think critically, use the resources around you, and adapt when the answer isn’t immediately obvious. Strong Communication: You’re comfortable communicating professionally and clearly by phone and email. Tech Savvy: You’re comfortable working on a PC and using Microsoft Outlook, Word, Excel, PowerPoint, Teams, Zoom, and telephone systems. Accountability & Dependability: Your team and our members can count on you. You’re committed to meeting schedule expectations, following Quantum Health’s policies, values, and ethics, and protecting sensitive information. Growth Mindset: You’re ready to learn, take on new challenges, and build your career within healthcare. WHY JOIN US? Make a Difference: As one of the first people our members turn to, your work can directly improve their healthcare experience by providing clarity, solving real problems, and helping them get the care they need. Build Your Career: Access training, mentorship, and advancement opportunities supported by our dedicated Learning & Development team. Be Part of the Team: Join a collaborative, inclusive, community-driven workplace with team activities, events, and people who care about the work we do. Earn Hybrid Flexibility: Success starts with strong in-office collaboration during onboarding. Once you and your leader agree that you’re performing confidently, you may transition to a hybrid schedule if you have an appropriate home working environment. Manager approval is required. Benefits That Support You: Take advantage of comprehensive benefits, wellness programs, additional leave options, and resources designed to support your life inside and outside of work. READY TO MAKE AN IMPACT? If you’re looking for a career where you can help people, learn healthcare, and grow professionally, we want to hear from you. Application → Assessment (if needed) → Interviews → Offer → Background Check → Start Your Career! Current Associates: Already part of the Quantum Health team? Apply internally through Lever. #LI-ONSITE

California Employee and Job Applicant Notice of Collection of Personal Information: If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. Please review the notice here: California Employee and Job Applicant Notice

Use of Technology Notice: Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply. Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.