Patient Care Team Leader (HI)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Patient Care Team Lead position

Under the supervision and direction of the Health Center Manager and/or Assistant Health Center Manager, the Patient Care Team Lead (PCTL), provides direct patient care, monitors and improves patient flow while providing support to patients and co-workers, and assists with Risk and Quality Management activities. Performs, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center.

What will you be doing!

• Assumes responsibility for the efficient functioning of daily health center operations by ensuring patients are seen in a timely manner according to benchmarks and being a patient advocate to ensure patients’ needs are met at the time of the visit.
• Assumes operational responsibility and is the point of contact for the Health Center activities in absence of Health Center Management, including supervising MA/MR staff.
• Provides direct patient care as scheduled, in compliance with all back and front office duties to ensure a smooth clinic flow, a positive patient experience, and to support the health center team.
• Serves as a knowledgeable resource to staff and volunteers on health center operations, and organizational policies and procedures and actively seeks to ensure compliance. Assists in keeping the health center manager informed through active problem solving and reporting.
• Collaborates with health center managers and clinician(s) to maximize efficiency in the health center and minimize patient wait times; makes recommendations about changes to policies and procedures in the health center.
• Supports and participates in ongoing learning and staff development as assigned by the Health Center Manager; including training and assisting health center staff.
• Keeps health center manager informed by reviewing, analyzing, problem solving, and reporting activities of the health center in the absence of the health center manager.
• Supports the health center team by proactively communicating about center needs, including the identification of trends, correcting irregularities in service provision and facilitating problem-solving among team members; documents and communicates activities and outcomes.
• Assists in the preparation for health center audits.
• Keeps appointments on schedule through ongoing communication with the health center team, including, the clinician and the health center manager.
• Monitors and maintains supply inventory by checking stock to determine inventory level; anticipates needed supplies; assists health center manager with inventory management.
• In collaboration with health center manager, delegates operational functions to health center staff as needed.
• Responds to patient requests and coordinates services from appropriate personnel or departments as needed.
• Partner with Area Services Director to manage health center activities in absence of Health Center Management, including proactively responding to problems, complaints or issues which arise during business.
• Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit; ensures that exam rooms are adequately stocked and prepared prior to visit.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for completing training, current certification and competencies as assigned.
• Takes personal responsibility to remain informed about family planning and abortion services, other services offered by PPGNHAIK, and PPGNHAIK protocols, policies and procedures, to give regular feedback to the Health Center Manager regarding training and continuing education needs. Maintains job knowledge by attending meetings and trainings as required.

Minimum Qualifications:

Education

• High School diploma or equivalent required; further education and/or training preferred. Additional training and/or education in reproductive health or medical services necessary.

Experience

• Previous professional experience with the provision of family planning services is necessary. Previous medical laboratory and/or counselling experience required, as well as familiarity with computer databases.
• Personal and Professional Qualities: Commitment to the efficient and customer-oriented provision of services, as well as a commitment to the operating goals and philosophies of Planned Parenthood of the Great Northwest, Hawai’i, Alaska, Indiana, Kentucky.
• High energy level, organizational skills and attention to detail required. Willingness to participate in a team approach to healthcare.
• Must be willing and able to work a schedule that may include evening, weekend, and additional hours, if needed. Must be willing to work at other health centers if needed.

Salary Range:

$23.99 - $39.98 hourly

Position Type:

Full- time - non-exempt

Kahului Health Center

140 Hoohana St #303, Kahului, HI 96732

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.