Patient Care Coordinator

BE Fit Physical Therapy, serving the Upper Valley region of Vermont and New Hampshire, provides individualized, one-on-one care focused on orthopedic and sports rehabilitation. Our team is dedicated to helping patients stay active and achieve their goals through high-quality, personalized treatment. We foster a collaborative, growth-oriented environment where clinicians can build meaningful relationships and make a lasting impact every day.

BE Fit Physical Therapy is a leading outpatient practice serving the Upper Valley region of Vermont and New Hampshire. Our team is passionate about helping patients move better, feel stronger, and stay active through personalized, one-on-one care rooted in orthopedic and sports rehabilitation. Our team in Hanover, NH and White River Junction, Vermont is seeking a highly motivated and detail-oriented individual to join our clinic as a Patient Care Coordinator!

Hours needed: Monday - Friday 8am - 6pm, flexibility for varied coverage within those hours

Your Role

As a Patient Care Coordinator at BE Fit Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

Why Join BE Fit Physical Therapy?

BE Fit Physical Therapy is a proud member of Fusion Physical Therapy Partners . For you, this means you'll enjoy the close-knit culture and clinician-led environment of a PT-owned private practice with the added support, resources, and career opportunities that come with a larger network.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

What we offer:

• 401(k) with company match
• Paid time off + 6 paid holidays
• Medical, dental, and vision insurance
• Disability insurance

About You:

• High school diploma or equivalent.
• Previous experience in a medical receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal in person and by phone, to interact professionally with patients and internal staff.
• Strong computer skills with knowledge of google docs or similar is preferred.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and some evening shifts.