Parts & Service Manager

Parts & Service Manager

Location: Dubai, UAE

Our client, a leading construction equipment manufacturing business, is seeking an experienced Parts & Service Manager to oversee and develop their Aftersales Operations across the UAE market.

The role will have a strong emphasis on Parts Management, including inventory control, procurement, stock optimisation and parts availability, alongside responsibility for service operations and delivering excellent customer support.

Key Responsibilities:

• Oversee and manage all parts operations, ensuring optimum stock availability to support business and customer requirements.
• Develop and implement effective parts inventory management strategies, including stock control, replenishment, forecasting and obsolescence management.
• Manage parts procurement, supplier relationships and purchasing activities, ensuring competitive pricing and timely delivery.
• Monitor stock levels, parts turnover, inventory accuracy and slow-moving stock, driving improvements in working capital and operational efficiency.
• Lead, develop and support the parts team, ensuring high levels of productivity, accuracy and customer service.
• Establish and monitor parts KPIs, including availability, fill rates, stock turnover, margins and inventory performance.
• Oversee service operations, including maintenance, repairs and technical support for construction equipment.

Requirements:

• Proven experience in a Parts Management or Parts & Service Management role within Construction Equipment, Heavy Machinery, Rental or a related industry.
• Strong background in parts operations, inventory management, procurement and stock control.
• Good understanding of parts supply chains, supplier negotiations, pricing and inventory optimisation.
• Experience managing and developing parts teams, with the ability to drive performance and operational improvements.
• Knowledge of construction equipment, machinery components and aftermarket parts.
• Previous responsibility for service operations and aftersales support would be highly advantageous.
• Solid understanding of HSE standards and operational compliance.
• Fluent in English; Arabic language skills would be an advantage.

Unfortunately, due to the volume of enquiries, we may be unable to respond to every applicant. If you do not hear back within two weeks, please assume we are unable to progress your expression of interest at this stage.