Parts Advisor - Automotive

Job Overview

The role holder is responsible in supervising and handling the vehicles correct and effectiveness of work quality and timely delivery of vehicles as per promised by service advisors with quality

Roles and Responsibilities and Key Accountabilities

Roles and Responsibilities

Business Performance

• Accurately raising the invoices of customer requirements.
• Communicating customer orders to Stock controller / Parts Manager by filling in the appropriate forms.
• Establishing follow-up communication with the customer for parts arrival or delay in delivery.
• Attending telephone inquiries from customers about parts prices and availability.
• Preparing price quotation for corporate/individual customers in a timely manner.
• Maintaining records of all quotations and inquiries for follow-up sale calls.
• Updating Stock controller/ Parts Manager on current stocks and projected sales based upon customer inquiries.
• Maintaining a congenial working relationship with colleagues to achieve departmental objectives.
• Attending departmental meetings to be fully appraised with departmental developments.
• Following the QMA procedures & guidelines.
• Working flexible hours depending on the workload.

Customers Focus

• Always ensure highest degree of customer satisfaction and retention.
• Handling customer complaints and ensuring corrective action has been taken.
• Focus on quality of customer service & regular follow-up.
• Always communicate professionally with customers before, during & after the sale.
• Drive the department’s business through superior customer service and providing updated product information.
• Develops and maintain customers relations and ensure customer business growth.
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.

People Development and Teamwork

• Support overall objectives of the department.
• Encourage & maintain a high level of team sprit within the department.
• Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
• Communicates ideas and plans with clarity and purpose driven by company values and the Division’s vision.
• Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Divisional ones.
• Share responsibility for achieving customer growth and divisional targets.
• Attend, participate and contribute at team meetings.

Quality

• Manage personal time schedule and productivity.
• Maintain the highest levels of multi brand product knowledge & competitive products, personal development& integrity, quality standards and business ethics.
• Takes the initiative and suggests developing and improving works quality and standard.

· Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.

Key Accountabilities

• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.
• Focus on quality of customer service & regular follow up.
• Communicate professionally with customers at all time before, during & after the sale.
• Drive the department’s business through superior customer service and providing updated product information.
• Communicate and meet with customers on a regular basis with regards to promoting BMW Brand.
• Develops and maintain customers relations and ensure customer business growth..
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Continuously enhance BMW product knowledge and stay informed about competitive products, personal development, and ethical business practices.
• Proactively seek opportunities for personal and professional growth to contribute effectively to the organization's success.
• Continuously seek opportunities for personal and professional development.

Key Performance Areas (KPAs)

· Business & Financial Performance

· Customer Focus

· Process Improvement

· People & Culture

Qualifications/Requirements/Experience

· Basic understanding of automotive components and systems.

· MS Office skills

· English – Fluent (required), Arabic (preferred)

· Excellent communication and interpersonal skills

· Ability to work independently and as part of a team

· Strong analytical and problem-solving skills

· Ability to negotiate with suppliers and manage supplier relationships effectively.

· Ability to prioritize and manage multiple projects

Experience (Years of experience, Sector, Local /International)

· 3+yrs Experience working in automotive parts or service preferred

Core Competencies

• Customer Obsession
• Collaboration
• Accountability & Ownership
• Agility & Innovation

Pay: AED4,500.00 per month

Experience:

• Parts Sales (Automotive): 1 year (Required)

Work Location: In person