Parent Relations Executive (UAE National)
# Parent Relations Executive (UAE National) **Rashid & Latifa School** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role We look for individuals who are curious, collaborative and committed to lifelong learning. Whether you are an experienced professional or just beginning your career journey, what matters most to us is your passion and potential. We are dedicated to creating an inclusive recruitment process where every candidate feels respected and valued. From transparent communication to meaningful feedback, we strive to ensure your experience with us is as rewarding as the roles we’re hiring for. So what makes an ideal candidate? Someone who embodies our principles of culture, wellness, play, innovation and community. They are motivated by making a difference in the lives of students, families and local community. Safeguarding the welfare of all children is a responsibility we take seriously. Our recruitment process reflects our commitment to promoting safe practices and protecting children from harm, abuse, neglect and exploitation. This commitment is embedded throughout the recruitment journey from the initial application process to the final stages of onboarding. As part of this process, all applicants undergo rigorous background checks, including verification of qualifications, identity and background checks, including verification of qualifications, identity and references. Parent Relations Executive (UAE National) Department Customer Excellence Location Rashid and Latifa School (Both Sites) Reporting to Head of Customer Excellence Main Purpose We are seeking a Parent Relations Executive who will foster a strong connection between the school and families. In this vital role, you will facilitate effective communication, collaboration, and involvement between the school and the parent community by providing exceptional customer service, demonstrating problem-solving abilities, and delivering clear and efficient communication to both new and existing parents Responsibilities - Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values. - Implement effective parent relations strategies and develop a seamless parent experience. - Conduct social and networking events to foster a strong sense of community among parents. - Conduct school tours, open days, and the school promotional activities to support enrolment activities. - Keep track of all school activities such as parent-teacher meetings, open days, workshops, cultural events, and other events on the school calendar that need parental participation. - Foster transparent and effective communication with both new and existing parents. - Address parents’ suggestions, feedback, and adopt any concerns in a prompt and professional manner through the school approved communication channels. - Offer assistance and guidance to parents in addressing educational or behavioural difficulties concerning their children in collaboration with the pastoral and safeguarding team. - Keep records of all interactions, inquiries, and concerns from both parents and students in the Customer Relationship Management System and ensure that concerns are escalated following the CRM's approved escalation matrix and that incidents are closed in alignment with the agreed SLA. - Coordinate and conduct parent induction sessions for new students and families, providing information about school policies, procedures, and expectations. - Work closely with the Front of House - Receptionist and ensure presence during drops off and pick up times to assist parents with any requests or questions they may have. - Gather feedback from parents regarding their involvement with the school and conduct surveys to evaluate parental satisfaction and identify areas for improvement. - Perform exit interviews with parents of students who are leaving to develop satisfaction levels and ensure that the database is accurately updated with the leaving status and information. - Provide update and regular reports regarding parental requests, inquiries, and feedback to enhance Parent Relations strategies in collaboration with the Customer Excellence & Admissions Manager. - Support the admissions team throughout the admissions process when necessary. - Carry out administrative tasks as delegated by the direct manager, senior leadership, and faculty to help achieve their goals. - Ensure the RLS policies, procedures, and codes of conduct are always followed. - Uphold strict punctuality standards and consistently and attend work during core hours. - Act as the line manager for the Front of House - Receptionist and Administrative Assistant, providing guidance, oversight, and support to ensure service quality and operational efficiency. - Provide coverage for the Front of House - Receptionist and Administrative Assistant when necessary, ensuring continuity of service and demonstrating accountability as their line manager. Essential and Personal Qualities - Fully Conversant in Arabic and English - Proven experience in customer relations, customer service, or related field. - Strong administrative skills, with ability to multitask and meet deadlines in a fast-paced environment. - Creative thinking and problem-solving abilities. - Excellent interpersonal and communication skills. - Competent in using technology and digital platforms. - Proven ability in managing sensitive and confidential data. - Ability to work both independently and collaboratively. - Understanding of the local culture and traditions. - Understanding of the education system. - Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school. - Customer-Oriented: Friendly, flexible, observant, and skilled at providing accurate information and responses to everyone that interacts with. - Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow. - Flexibility: Ability to adjust to new situations and continue working at an elevated level. - Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions. - Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately. - Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened. - Teamwork: Ability to work well with others and thrive in a team environment. - Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents. - Bachelor’s degree in business administration, communication, or a related area. (Preferred) - A minimum of two years’ experience in a customer service role. (Preferred) - Knowledge of educational systems and schools’ policies. (Preferred) - Understanding preventive measures for safeguarding. (Preferred) - Prior experience in customer service roles. (Preferred) - Engagement at work with VIPs. (Preferred)
Наблюдалась 2026-10-19, впервые 2026-10-13, источник — Indeed.