PACS Administrator

Company Overview

Advanced Medical Imaging is an independent radiology group serving the Lincoln area and rural Nebraska through imaging and surgical services. Its mission centers on compassionate, patient-focused care, advanced technology, operational excellence, teamwork, and leadership.

Job Overview

Under the leadership of the Chief Operations Officer, the PACS Administrator assists in the configuration, support, training, and maintenance of the organization’s Picture Archiving and Communications System (PACS) and related radiology medical devices. Collaborates with the Teleradiology support team to ensure maximum system uptime, seamless data flow, and strict regulatory compliance.

Responsibilities

• Collaboratively drives the daily operation of the PACS system (software and hardware) including image workflow, archiving, auto routing, prefetching, hanging protocols, and other related activities.
• Provides support for ancillary radiology applications (e.g., RIS, dose monitoring, mammography reporting, etc.).
• Interacts effectively with the senior leadership team, clinical staff, Teleradiology support team, and vendors while providing technical expertise to improve workflow, communication, customer satisfaction, and patient care.
• Collaborates with external customers to ensure radiology services are provided in an optimized, seamless fashion while building strong relationships through exceptional customer service.
• Partners with end users to quickly identify technical issues within the imaging system and provide rapid resolution.
• In partnership with the Chief Operations Officer, collaborates with stakeholders to identify project needs, scope, deliverables, and key milestones.
• Serves as subject matter expert and provides input on PACS application infrastructure and workflow design. Develops application architecture documentation and interface diagrams.
• Drives project execution by organizing project activities into manageable work efforts and influences / recommends effective approach to complete work according to project plan.
• Utilizes project management methodologies and tools to monitor, track and report on the project schedule, deliverable deadlines, and ensures timely delivery of all work products.
• Develops test plans and assists with testing for PACS upgrades, implementations, and application integrations.
• Monitors and implements communication and change management plans to ensure efficient and successful project implementation.
• Develops training documentation and leads instructional sessions for providers, technologists, and other end-users on medical imaging applications and devices.
• Develops PACS support documentation and knowledge-based articles.
• Assists with the coordination and management of vendors and external consultants to ensure the imaging system meets the organization’s needs.
• Assists in coordinating and managing vendor support for non-PACS IT systems, excluding the EMRs.
• Ensures confidentiality of patient information by possessing solid knowledge of federal and state guidelines and regulations as they pertain to the sharing and retention of electronic medical images and related radiology ePHI. Reviews and provides input for information security plans regarding medical imaging security requirements.
• Manages and coordinates system security to ensure that unauthorized personnel cannot access confidential patient information. Assigns and updates user and system passwords and access levels.
• Performs security testing, system auditing, including the EMRs.
• Performs quality audits and tracks metrics related to medical imaging system use.
• Prepares and may present reports to senior leadership and IT staff.
• Provides insight and recommendations to leadership regarding the organization’s technology strategy and IT project portfolio.
• Assists in the ongoing evaluation of the effectiveness and efficiency of current clinical systems and provides input on planning for future system modifications to meet changing needs of patients, care providers, and the organization.
• Participates in a rotating after-hours on-call support for the PACS and RIS systems to manage critical, unplanned system outages.
• Contributes to the essential delivery of safe, high quality, patient-centered care by reporting to work punctually and working all scheduled hours on a predictable and consistent basis.
• Performs special projects and other duties as assigned by management.

Job Requirements and Qualifications

Education and Experience

• Associate degree in computer science, management information systems, radiologic sciences or health related field or an equivalent combination of education and experience. Bachelor’s degree preferred.
• 2+ years of progressively responsible experience supporting radiology PACS systems (GE preferred).
• Experience supporting an interface engine (CorePoint preferred).
• Experience working with MedQ preferred.
• Experience providing training to radiology, IT, and PACS teams.

Certifications/Licensure

• CPAS – Certified PACS Associate preferred
• ITIL certification preferred

Knowledge/Skills/Abilities

• Solid understanding of clinical workflow and how it relates to medical imaging and PACS
• Possess working knowledge of HL7 CorePoint interface engines
• Demonstrates critical thinking skills and ability to solve problems by analyzing information and using logic to address issues and problems
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of internal and external customer trust and confidence
• Excellent attention to detail, project management skills, and applications training skills
• Effective communication skills with demonstrated ability to express ideas and information clearly and concisely in a manner appropriate to the audience
• Ability to effectively contribute as a team member promoting cooperation, collaboration, and flexibility in working with others to achieve quality customer service
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations
• Adapts and responds quickly to changing priorities
• Ability to maintain confidentiality, security, and standards of ethics with all information
• Strong discretion in dealing with confidential and sensitive information
• Comply with all state/federal regulations (including HIPAA), company policies, standards, and health & safety rules
• Ability to perform work accurately and thoroughly
• Computer proficient with strong knowledge of Microsoft applications, Electronic Medical Records, Corepoint, GE Centricity PACS, MedQ and Omnicare
• Capability to perform on-call, shift, holiday, and weekends when required
• Ability to use and understand medical terminology
• Ability to travel on an intermittent basis to customer sites (less than 10%)
• Regularly and consistently demonstrates commitment to organization values

Pay: $33.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person