Owner Relations Officer

The Owner Relations Officer is every owner's main contact once a unit is live, keeping owners informed and happy so they stay with Vogue.

Key responsibilities:

• Owner contact - Answer owner questions and complaints quickly, and call each owner proactively at least once a quarter.
• Routing - Pass operations issues to the Operations Manager, statement and payout questions to Accounts, and revenue questions to the Revenue Manager, then follow up until closed.
• Ticket log - Log every owner request and its outcome.
• Retention - Spot owners at risk of leaving early and raise them with management, with a plan to keep them.

Requirements:

• 7-10 years in customer relations or client relations, ideally in property management or holiday homes.
• Calm, clear communicator in writing and on the phone.
• Fluency in English is required; Arabic is a plus..

Pay: AED5,000.00 - AED6,000.00 per month

Experience:

• Holiday Homes: 3 years (Required)

License/Certification:

• UAE Driving (Required)

Work Location: In person