Outlet Supervisor - (Tous Les Jours ) Sunway Velocity | Lalaport | Sunsuria Forum

Key Responsibilities:

Outlet Operations & Service Standards :

• Oversee daily front-of-house (FOH) operations to ensure smooth operations, excellent customer service and compliance with company SOPs.
• Ensure outlet cleanliness, hygiene, staff grooming, product presentation and equipment maintenance meet company standards.
• Maintain good product knowledge and uphold the company's brand image and service standards.

Sales & Cash Management:

• Support the Store Manager in achieving sales targets, controlling operating costs and monitoring outlet performance.
• Handle cashiering, ensure pricing accuracy, submit sales reports and support daily cash banking procedures.

Staff Supervision & Development:

• Supervise, train and coach outlet staff to maintain service quality and operational standards.
• Assist with duty rostering, shift coverage and staff performance management.
• Promote effective communication and teamwork among front of house (FOH) and back of house (BOH) teams.

Stock & Online Order Management:

• Monitor stock levels, replenishment, expiry dates and FIFO stock rotation to minimize wastage.
• Ensure accurate and timely fulfilment of online orders and maintain updated stock availability across delivery platforms.

Back of House Coordination & Compliance:

• Coordinate with the Head Baker to ensure smooth daily operations and compliance with food safety, hygiene, halal requirements and company SOPs.
• Ensure proper product handling, storage and display in accordance with company guidelines.

Reporting, Security & Administration:

• Report outlet performance, operational issues, stock discrepancies and security incidents to the Store Manager.
• Support inventory checks, loss prevention and communication of company updates and promotions.
• Forward mall or landlord communications to the relevant management team promptly.

General Responsibilities:

• Support the Store Manager in daily outlet management and take charge of operations during their absence.
• Assist in implementing operational improvements and perform other duties assigned by Management.

Work Location:

1. Sunway Velocity
2. Lalaport
3. Sunsuria Forum

Pay: RM2,400.00 - RM2,700.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Experience:

• Bakery: 2 years (Required)

Work Location: In person