Outbound Sales Representative

Outbound Sales Representative / Appointment Setter

Department: Sales & Marketing Work Setup: Full-Time, Onsite Company: Happy Heart Salon & Advanced Hair Treatment Center Reports To: Social Media Team Leader / Sales & Marketing Head

Position Overview

The Outbound Sales Representative / Appointment Setter is responsible for proactively contacting potential and existing Happy Heart Salon clients through phone calls, text messages, and online messaging .

The primary goal is to turn leads into confirmed appointments and sales through consistent follow-up, professional consultation, objection handling, and relationship building.

This is a target-driven sales position suited for candidates with experience in BPO sales, telesales, outbound calling, appointment setting, customer service, or lead generation .

Key Responsibilities1. Outbound Calling & Lead Follow-Up

Contact and follow up:

• Previous inquiries who did not book
• Clients who stopped replying
• Cancelled appointments
• No-show clients
• Rescheduled appointments
• Clients who booked but did not proceed with a service
• Previous clients due for another treatment
• Clients who previously availed a single treatment
• Leads interested in promotions, Treatment Plans, or VIP Packages

Maintain consistent follow-up until the lead is booked, not interested, scheduled for future follow-up, or properly classified .

1. Appointment Setting

• Identify the client's hair concerns and goals.
• Recommend the appropriate consultation, service, or treatment.
• Explain current offers and relevant benefits.
• Offer available branches, dates, and appointment times.
• Secure confirmed appointments.
• Coordinate appointments with Chat Support and branch teams.
• Remind and reconfirm clients to minimize no-shows.

1. Consultative Selling

Use Happy Heart Salon's sales approach:

ASK → LISTEN → ACKNOWLEDGE → RECOMMEND → CLOSE

Do not simply call clients to offer promotions.

Understand:

• Their hair concern
• Hair history
• Previous treatments
• Desired results
• Objections
• Budget considerations
• Reasons they previously did not proceed

Then recommend the appropriate next step.

1. Objection Handling

Professionally handle common objections such as:

• "It's too expensive."
• "I'll think about it."
• "Maybe next month."
• "I don't have time."
• "The branch is too far."
• "I'm still comparing salons."
• "I'll message you when I'm ready."

The objective is not to pressure clients , but to understand the real objection, provide the appropriate solution, and confidently ask for the appointment.

1. Sales & Upselling

Identify opportunities to introduce qualified clients to:

• Major Hair Treatments
• Hair Color Services
• Treatment Plans
• VIP Packages
• Hair Extensions
• Other appropriate Happy Heart Salon services

Recommendations must be based on the client's needs rather than unnecessary upselling.

1. CRM & Lead Management

Accurately record:

• Calls made
• Calls answered
• Texts/messages sent
• Follow-ups completed
• Client responses
• Appointments generated
• Reschedules
• Cancellations
• No-shows
• Sales generated
• Follow-up dates
• Lead status

Every lead handled must have a clear status and next action .

Daily KPIs

Performance will be measured using:

Activity

• Outbound calls made
• Successful contacts
• Follow-up messages/texts
• Leads contacted

Conversion

• Appointments generated
• Contact-to-booking conversion rate
• Confirmed appointments
• Appointment show-up rate

Revenue

• Sales generated
• Average client value
• Treatment Plan/VIP opportunities generated
• Commissionable sales

Quality

• Call quality
• CRM/reporting accuracy
• Follow-up completion
• Customer service quality
• Attendance and punctuality

We value results and quality , not simply a high number of calls.

Qualifications

• Previous experience in Outbound Sales, BPO Sales, Telesales, Appointment Setting, Lead Generation, CSR, or Customer Service is highly preferred.
• Strong English and Filipino communication skills.
• Confident speaking with customers over the phone.
• Comfortable making a high volume of outbound calls.
• Strong sales and negotiation skills.
• Able to handle objections professionally.
• Goal-oriented and motivated by targets and commissions.
• Organized and capable of managing multiple follow-ups.
• Comfortable using computers, spreadsheets, CRM systems, Facebook Messenger, and similar platforms.
• Coachable and willing to participate in regular sales training.
• Willing to work full-time onsite .

Experience in the beauty, salon, aesthetic clinic, wellness, healthcare, real estate, insurance, telecommunications, or other high-ticket sales industries is an advantage but not required.

Compensation Package

₱18,000–₱25,000 Basic Salary depending on experience and qualifications.

Plus:

• Performance-based incentives
• Sales commissions and Incentives
• Uncapped earning potential for strong performers
• Complete government benefits: SSS, PhilHealth & Pag-IBIG
• 13th Month Pay
• Paid training
• Career advancement opportunities
• Employee salon/hair benefits
• Staff housing where applicable and subject to availability

Target Monthly Earnings: ₱30,000–₱50,000+

Ideal Candidate

We're looking for someone who doesn't wait for customers to come to them.

A strong Outbound Sales Representative sees an old inquiry, cancelled booking, or lost client as an opportunity to reconnect and help the client finally take action .

They are persistent without being pushy, confident without being aggressive, and understand that:

Follow-up → Conversation → Appointment → Arrival → Sale

The objective of this position is simple:

Turn existing leads and client opportunities into booked appointments, returning clients, and additional revenue for Happy Heart Salon.

Pay: Php18,000.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Outbound sales: 2 years (Required)

Work Location: In person