Outbound Call Center Team Lead
# Outbound Call Center Team Lead **Best Service Team** · Serbia · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Call-Center-Team-Lead]` `[Sales-Team-Lead]` `[Outbound-Sales-Team-Lead]` `[Call-Center-Supervisor]` `[Customer-Service-Manager]` `[Contact-Center-Team-Lead]` `[Team-Lead-Call-Center]` `[Call-Center-Team-Leader]` `[Contact-Center-Team-Leader]` `[Call-Center-Lead]` `[Contact-Center-Lead]` --- ### About the Role We are looking for an experienced and performance-driven Team Lead to lead our TR ,IT and DE sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. Responsibilities - Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit - Monitor daily performance dashboards, identify trends, and implement corrective actions quickly - Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching - Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations - Set clear sales targets and ensure consistent accountability across the team - Analyze team performance and provide clear reporting and insights to management - Foster a culture of ownership, transparency, high performance, and continuous improvement - Ensure compliance with internal processes, quality standards, and company policies Requirements - 2+ years of experience leading sales or call center teams of 10+ people - Fluent English is required - Turkish at B1 level or higher is required - Knowledge of German or Italian, even at a basic level, will be considered a valuable asset. - Strong analytical skills with confidence in working with KPIs, dashboards, and performance metrics - Proven ability to coach, motivate, and develop high-performing sales teams - Excellent communication, leadership, and organizational skills - Ability to thrive in a fast-paced, performance-driven environment - Experience in iGaming, sales, or customer retention is a strong advantage Benefits - Competitive salary with performance-based bonuses - 100% fully remote (if Belgrade hire then hybrid) - Full onboarding and ongoing leadership development - International, supportive, and high-performance working environment - Clear opportunities for career growth within the business Originally posted on Himalayas
- Call-Center-Team-Lead
- Sales-Team-Lead
- Outbound-Sales-Team-Lead
- Call-Center-Supervisor
- Customer-Service-Manager
- Contact-Center-Team-Lead
- Team-Lead-Call-Center
- Call-Center-Team-Leader
- Contact-Center-Team-Leader
- Call-Center-Lead
- Contact-Center-Lead
Наблюдалась 2026-10-17, впервые 2026-10-17, источник — Himalayas (JSON API).