Operations Support Specialist

We are seeking an organized, detail-oriented, and proactive Operations Support Specialist to manage the daily workflows that keep our business running seamlessly. In this role, you will balance behind-the-scenes logistics with high-touch client support. You will be the engine that keeps our orders on track, our systems accurate, and our client communication seamless. The ideal candidate has a deep appreciation for premium quality, an eye for refined design aesthetics, and a passion for delivering an elevated, thoughtful customer experience.

Key Responsibilities

Operations & Workflow Management

• Logistics Coordination: Oversee the daily workflow of order fulfillment, sourcing tracking, and delivery logistics to ensure flawless execution.
• System & Data Maintenance: Manage and update order records, CRM data, and inventory trackers with high accuracy.
• Process Optimization: Identify bottlenecks in daily operations and help implement efficient standard operating procedures (SOPs).
• Vendor & Supplier Liaison: Communicate with premium vendors and flower markets to track shipments, resolve order discrepancies, and manage supply logistics.

Elevated Client Relations

• High-Touch Support: Serve as a core point of contact for clients, managing inquiries, order updates, and consultations with warmth and professionalism.
• Problem Resolution: Actively troubleshoot complex order adjustments or scheduling changes to ensure a seamless client journey.
• Account Management Support: Assist in managing timelines and detailed logistical briefs for large-scale accounts, corporate clients, or special events.

Qualifications & Skills

• Refined Aesthetic Eye: A strong understanding of quality standards, current trends, and a genuine appreciation for premium floral artistry or upscale design.
• Operational Mindset: Experience in logistics, scheduling, or operations (experience in retail, event, or creative industries is a major plus).
• Excellent Communication: Ability to deliver polished, attentive service via email, phone, and in-person interactions.
• Tech-Savvy: Proficiency with CRM tools, ordering platforms, and basic project management software.
• Detail-Obsessed: A natural ability to spot errors, manage multiple timelines at once, and keep a cool head in a fast-paced environment.

You’ll Thrive Here If You

• Proactively identify and resolve problems
• Work well independently and within a team
• Adapt to the dynamic nature of a retail environment

To be seriously considered for this position the google form on the Application questions needs to be completed and submitted.

Pay: $22.00 - $27.00 per hour

Expected hours: 25.0 – 30.0 per week

Application Question(s):

• Complete this google form of pre-screening questions to be seriously considered.

https://forms.gle/pUNaa2yjVLENfkAh7

Work Location: In person