Operations Support Manager | Onsite | Permanent
Job Description We are seeking an experienced Operations Support Manager to oversee and enhance payment operations, dispute management, settlement activities, and participant support within a highly regulated financial services environment. The successful candidate will play a critical role in ensuring the efficient handling of transaction disputes, chargebacks, arbitration cases, settlement-related activities, operational reporting, and stakeholder coordination. This role will also drive process improvements, automation initiatives, and team development to support operational excellence. Key Responsibilities Manage end-to-end payment operations, transaction disputes, chargebacks, and arbitration cases. Oversee operational requests, escalations, and reporting activities while ensuring compliance with internal policies and regulatory requirements. Coordinate with banks, payment participants, Risk & Compliance, IT, and external stakeholders to resolve operational issues. Support settlement, reconciliation, funding, transaction monitoring, and participant-related operational requirements. Provide guidance and resolution for complex or escalated payment disputes and operational incidents. Drive process improvements, automation initiatives, system enhancements, and User Acceptance Testing (UAT). Prepare and review operational and regulatory reports. Lead, mentor, and develop team members while promoting accountability and service excellence. Qualifications Bachelor's Degree in Business, Finance, Banking, Information Technology, Management, or related field. Minimum of 6 years of experience in: Payment Operations Transaction Banking ATM / Channel Operations Card Operations Electronic Payments Dispute & Chargeback Operations Hands-on experience handling transaction disputes, chargebacks, arbitration, or escalated payment cases. Experience working in a regulated financial services environment. Strong stakeholder management and coordination skills. Previous team leadership or supervisory experience. Preferred Qualifications Experience with BSP-regulated payment operations. Exposure to: InstaPay PESONet ATM Switching Acquiring / Issuing Operations Electronic Payment Channels Knowledge of: Settlement Reconciliation Funding Transaction Monitoring Experience in process improvement, automation projects, system enhancements, and UAT. Pay: Php70,000.00 - Php100,000.00 per month Application Question(s): How many years of experience do you have in payment operations, transaction banking, card operations, or electronic payment operations? Have you worked within a BSP-regulated bank, fintech, payment processor, payment network, or digital bank environment? Which of the following areas have you handled directly? (Transaction, Disputes, Chargebacks, Arbitration Cases, Settlement/Reconciliation, Transaction, Monitoring, ATM Operations, Card Operations). Education: Bachelor's (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-10, источник — Indeed.