Operations Support Executive

Start Rescue is a very successful breakdown provider. We are proud of our business and rely upon service excellence as well as good governance, whilst we develop our business in a sustainable manner. We are home to four growing brands developing in the breakdown and industry. We win awards for the services we provide our customers and have been endorsed Which? Recommended Breakdown Provider since 2019.

Our core values are:

• We work as a team
• We are professional
• We are proud of what we do
• We are progressive and forward-thinking
• We are fully committed to achieving the best for our customers and clients
• We are passionate and enthusiastic

To help us to achieve our growth plans, we are looking for an Operations Support Executive to join us.

Job Purpose

To provide operational, analytical, project management and administrative support to the Director of Operations and Development, Administration Manager, Assistant Administration Manager and Operations Executive. The role will provide additional capacity across the department, identify and address operational gaps, support business development and continuous improvement, and assist with the effective implementation of projects, systems, processes and procedures.

Key Responsibilities

• Provide proactive operational, administrative, analytical and project support to the Director of Operations and Development
• Monitor departmental operations, systems and procedures to identify gaps, inefficiencies, risks and opportunities for improvement, providing practical recommendations and supporting implementation.
• Manage and coordinate assigned projects, maintaining action plans, deadlines, documentation and stakeholder communication to ensure successful delivery.
• Produce and analyse management information, operational statistics, identify trends, issues and opportunities and presenting clear recommendations to management.
• Review, develop, document and maintain SOPs, process guides and internal procedures, ensuring they are accurate, practical and consistently applied.
• Conduct operational audits and investigations to establish whether processes, systems and procedures are being followed correctly and identify appropriate corrective actions.
• Support the Administration Manager and Assistant Administration Manager with operational planning, resource requirements, staffing information, training, customer feedback, complaints and other departmental priorities when required.
• Provide professional and confidential support to senior management, including meeting preparation, research, presentations, reports, minutes, action tracking, diary coordination and follow-up activities.
• Assist with developing and maintain training materials, operational guidance and other resources to support staff understanding, consistency and performance.
• Take ownership of assigned tasks and projects, working independently and using initiative while escalating significant risks or issues appropriately.
• Maintain accurate records and ensure all activities comply with Company policies, procedures, regulatory requirements, confidentiality and data protection standards.

Identify opportunities to improve efficiency, service quality, customer experience and business performance and proactively bring these to the attention.

Essential Skills and Experience

• Previous experience working within the insurance industry.
• Experience in an operational, administrative or business support role.
• Strong analytical and problem-solving skills, including interpreting management information.
• Excellent organisational skills, with the ability to manage competing priorities and deadlines.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Experience reviewing and improving operational processes and procedures.
• Strong written and verbal communication skills.
• Ability to produce accurate reports, documentation and management information.

Desirable Skills and Experience

• Experience within an FCA-regulated insurance business.
• Knowledge of FCA regulations and compliance requirements.
• Experience in project coordination and business improvement.
• Experience using Power BI or other reporting tools.
• Experience conducting operational audits and investigations.
• Experience developing SOPs and training materials.
• Knowledge of CRM and policy administration systems.
• Experience supporting senior management and business planning.

Personal Attributes

• Proactive: Uses initiative and identifies improvements.
• Analytical: Investigates issues and finds solutions.
• Organised: Manages priorities and meets deadlines.
• Adaptable: Responds positively to change.
• Detail-oriented: Works accurately and thoroughly.
• Professional: Demonstrates integrity and discretion.
• Collaborative: Communicates well and supports colleagues.
• Accountable: Takes ownership and delivers results.

Location:

We are based in the heart of Colchester close to the train station and a short walk from the town centre.

Hours:

Monday - Friday 09:00 - 17:30

Benefits:

• Extensive training coupled with an ongoing support and development program through a dedicated online development portal
• 20 days paid holiday in addition to the bank holidays on a full time basis (pro rata for part time)
• Opportunities for progression within the Company
• Contributory workplace pension
• You will receive one paid holiday day to be taken on your birthday

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Pay: £35,000.00-£38,000.00 per hour

Work Location: In person