Operations Supervisor – Travel & Hospitality
Operations Supervisor – Travel & Hospitality Location: MOA, Pasay City, Metro Manila Work Setup: Onsite Schedule: Shifting Schedule / Graveyard Shift Salary: Up to ₱40,000 per month Employment Type: Full-time Job Summary We are looking for an experienced Operations Supervisor to join our Travel & Hospitality program in MOA. The successful candidate will be responsible for leading a team of Customer Service Representatives, driving operational performance, ensuring quality standards, and maintaining a high level of customer service. Key Responsibilities Manage and supervise a team of Customer Service Representatives. Provide regular coaching, training, and performance feedback to team members. Monitor team and individual performance metrics and identify areas for improvement. Drive key contact center metrics and implement action plans to improve performance. Implement quality assurance processes and provide timely feedback to the team. Identify and resolve operational issues, escalating critical concerns to senior management when necessary. Collaborate with department heads to improve workflows, processes, and operational efficiency. Ensure compliance with client requirements, contractual obligations, and company policies. Foster a positive and motivating work environment that supports employee engagement and retention. Support the implementation of new policies, procedures, and operational initiatives. Qualifications Minimum of 1–2 years of experience in a BPO/Contact Center Operations supervisory role . Strong people management and leadership skills. Proven ability to coach, motivate, and develop customer service teams. Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Good understanding of contact center metrics and performance management. Experience using contact center systems, reporting tools, and performance dashboards. Familiarity with quality assurance and compliance processes. Travel & Hospitality account/industry experience is highly preferred. Willingness to work onsite in MOA and on a shifting/graveyard schedule. Pre-Screening Questions Applicants may be asked to provide the following information: What is your highest educational attainment? How many years of experience do you have in a BPO/Contact Center Operations supervisory role? How many years of experience do you have in the Travel & Hospitality industry/account? What was your last drawn monthly salary? What is your expected monthly salary? Only candidates whose experience and salary expectations align with the role will be considered. Pay: Up to Php40,000.00 per month Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-27, источник — Indeed.