Operations Supervisor / Team Lead
Employment Type: Full-Time Work Setup: Onsite Location: Ortigas Center, Pasig City Schedule: Shifting Schedule / Must be flexible to support 24/7 operations Job Description We are looking for an experienced Operations Supervisor / Team Lead to support our day-to-day operations and provide leadership to our Operations team. The ideal candidate has previous experience handling or supervising a team and is comfortable making operational decisions, monitoring performance, addressing attendance and staffing concerns, and ensuring smooth shift operations. This position will work closely with the Operations Manager and will provide additional leadership coverage to ensure continuity of operations across shifts. Key Responsibilities Supervise and provide day-to-day guidance to assigned Operations staff. Monitor attendance, staffing, schedules, and shift coverage. Ensure operational tasks, client requirements, and daily deliverables are completed on time. Monitor individual and team performance against established KPIs, SLAs, and productivity targets. Conduct coaching and provide feedback to team members as needed. Handle initial escalation of employee and operational concerns. Coordinate with the Operations Manager regarding performance, attendance, staffing, and client-related concerns. Provide leadership and operational coverage when the Operations Manager or other Operations leaders are unavailable. Work closely with HR, Admin, IT, and other support departments when operational assistance is required. Prepare and maintain operational reports, trackers, endorsements, and shift updates. Ensure proper turnover and endorsement between shifts. Identify operational issues and recommend practical solutions or process improvements. Perform other operations-related responsibilities as assigned by Management. Qualifications At least 1–2 years of experience as a Team Leader, Supervisor, SME, or similar leadership role , preferably in a BPO or shared-services environment. Must have actual experience handling or managing a team . Experience in back-office, customer service, verification, or similar operations is an advantage. Strong leadership and people-management skills. Able to handle attendance, performance, scheduling, and employee concerns professionally. Good decision-making and problem-solving skills. Strong written and verbal communication skills. Proficient in Microsoft Office and/or Google Workspace. Organized and comfortable working with reports, trackers, and operational data. Able to work independently with minimal supervision. Willing to work onsite in Ortigas Center, Pasig City . Must be willing to work on a shifting schedule to support 24/7 operations. What We're Looking For We are looking for someone who can do more than provide administrative support. The successful candidate should be comfortable taking ownership of a shift, managing people, resolving operational concerns, and providing leadership when needed . Pay: Php30,000.00 - Php40,000.00 per month Benefits: Additional leave Company Christmas gift Pay raise Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-11, источник — Indeed.