Operations Supervisor-Eligibility Unit

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

- Analyzes processes and procedures to optimize performance - Coordinate training activities to ensure that all operations staff are trained to implement project activities effectively - Effectively supervise a team of Eligibility Specialists and Attendance Tracker (AT) / ECF scanner staff - Defines and sets operational goals - Directly / delegate staff responsibilities to meet and/or exceed performance standards. Review staff performance and recommend corrective actions as needed - Demonstrate excellent case management data entry and navigating skill in the CWW system - Ensure new job seekers understand W-2 program rights, responsibilities, and service offerings - Facilitate meetings with partners to promote full, frequent communication - Maintain and compile ongoing Eligibility Unit tracking reports assigned by the Operations Manager or Project Director - Maintains knowledge of applicable federal, state, and local laws, regulations and policies related to welfare and workforce programs - Maximize performance and productivity - Participate in development and maintenance of standard operating procedures - Prioritizes assignments and adjusts or adapts service delivery as needed. - Responsible for overseeing the project’s programmatic activities and operations - Reviews, recommends, reports, and implements programs to ensure the project meets contractual obligations and compliance issues - Understands all technical aspects of the operational units - Other duties as assigned

Demonstrated ability to develop, coordinate, and implement W-2 Eligibility Unit services. Experience training, mentoring, and auditing team member performance. Ensure W-2 Eligibility team members assign new clients upfront participation activities, complete CFD monitoring corrections timely, CWW worker action items and required actions identified by ongoing internal QA reports. Ensure W-2 Eligibility Unit team members deliver services aligning and supporting W-2 contract outcomes and project goals. Excellent understanding of external / internal QA audit outcomes and actions necessary for improving future audit outcomes. Completes other W-2 Eligibility Supervisor duties as assigned by the W-2 Operations Manager or W-2 Project Director

Qualifications

- Able to travel (Up to 20%) - Bilingual language ability a plus - Demonstrated customer service skills, excellent leadership, interpersonal and human resource management skills - Experience organizing, planning, and developing program operations at a supervisory level - Related bachelor’s degree from an accredited college or university or equivalent experience - Knowledge about community resources and other State or Federal programs - Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.