Operations Supervisor
# Operations Supervisor **SMDigital** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Operations-Supervisor]` `[Contact-Center-Supervisor]` `[Team-Lead]` `[Call-Center-Supervisor]` `[Operations-Team-Lead]` `[Operations-Supervision]` `[Service-Operations-Supervisor]` `[Field-Operations-Supervisor]` `[Retail-Operations-Supervisor]` `[Program-Operations-Supervisor]` `[Network-Operations-Supervisor]` `[Operations-Supervisor-Remote]` `[IT-Operations-Supervisor]` `[Operations]` --- ### About the Role WHAT YOU'LL OWN - Oversee the daily operations of the contact center team and ensure performance targets are met - Coach, mentor, and motivate teammates to consistently deliver excellent service - Monitor real-time performance metrics and step in proactively when support is needed - Conduct regular team huddles, one-on-ones, and performance check-ins - Identify gaps in processes or performance and implement practical, people-centered solutions - Escalate complex concerns appropriately and ensure swift, effective resolution - Collaborate with QA, HR, and leadership to align team performance with company goals - Submit accurate and timely reports on team performance, attendance, and key metrics WHO YOU ARE - 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required) - A natural leader — you inspire people, not just manage them - Strong analytical mindset with the ability to read data and translate it into action - Excellent communicator — clear, direct, and always professional - Calm under pressure and decisive when it matters most - Highly organized with strong time management and follow-through - Experienced with contact center tools, CRMs, and workforce management systems - Flexible with shifting schedules and fully committed to remote work accountability WHAT WE OFFER - Full-time remote work with a complete WFH support program - Maxicare HMO + PhilHealth coverage - SIL, PTO, and a special birthday leave - Paid vacation leave - Zero-interest employee loan program - Performance bonuses and merit-based recognition - Monthly Gen Pow-Wows and team engagement events with prizes - Arvios Leadership Development Academy and workshop programs - Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT) - Stable internet connection with at least 100 Mbps postpaid - Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up) - Noise-Cancelling Headset - Dual Monitor is mandatory - Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup Originally posted on Himalayas
- Operations-Supervisor
- Contact-Center-Supervisor
- Team-Lead
- Call-Center-Supervisor
- Operations-Team-Lead
- Operations-Supervision
- Service-Operations-Supervisor
- Field-Operations-Supervisor
- Retail-Operations-Supervisor
- Program-Operations-Supervisor
- Network-Operations-Supervisor
- Operations-Supervisor-Remote
- IT-Operations-Supervisor
- Operations
Наблюдалась 2026-10-20, впервые 2026-10-20, источник — Himalayas (JSON API).