Operations Supervisor
# Operations Supervisor **Magellan Solutions** · Quezon City · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role About Us Magellan is a key BPO operating since 2005. Our head office is in Mandaluyong City with another location in Quezon City. Magellan is Philippines owned company. We believe in communication at Magellan and have an open door policy across the company. Our team believes in career growth within Magellan - you will notice that many of our job postings are entry level, as we prioritize internal candidates for support positions Find out more about us here: https://www.magellan-solutions.com/ Snapshot of the Job: Monitor team performance and report on metrics. Oversee day to day operation. Discover training needs and provide coaching. BASIC FUNCTIONS: Be in charge of running and managing the team daily Set targets for the account for agents to meet up with Creates reports, DTR, agents schedule, break schedules and EOD Analyze reports Understand account’s products, services, procedures and guidelines and communicate same to all team members Prepare forecasts and budgets for the team Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Resolving urgent issues Tracks and monitor agents overall performance (scorecards) Monitor all calls to ensure that procedures and quality standards are strictly adhered to Conduct regular business review of all agents performance and accounts status Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members QUALIFICATIONS: Degree Holder or with at least 2 years of college Has excellent communication skills With team lead experience specifically customer service accounts Good attention to details Good thought process No attendance issues (Good attendance record is a MUST) Computer literate Amenable to work on shifting schedule, weekend and holiday COMPETENCIES: Excellent in oral and written communication skills Ability to multitask Ability to learn and understand different processes immediately Can manage the team with minimal supervision Team Player Job Types: Full-time, Permanent Pay: Php30,000.00 - Php35,000.00 per month Benefits: Additional leave Company Christmas gift Flexible schedule Free parking Health insurance Life insurance Opportunities for promotion Paid training Pay raise Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-21, источник — Indeed.