Operations Strategy Manager
Job Summary Responsible for leading and overseeing the Company's project operations, technical service delivery, and manpower to ensure the efficient execution of all projects and service engagements. The role ensures that installations, preventive maintenance, corrective maintenance, and customer support activities are completed on time, within budget, and in accordance with Company standards and client expectations. Key Responsibilities Oversee the day-to-day operations of all project implementation, technical service, and maintenance activities. Lead and manage a workforce of technical and operational personnel, ensuring productivity, accountability, and professional development. Coach, mentor, and develop Supervisors, Leadmen, and Technical Officers to strengthen leadership capabilities, improve performance, and ensure consistent execution of operational standards. Develop operational strategies, policies, and procedures to improve efficiency, quality, and customer satisfaction. Ensure projects are completed safely, on schedule, within scope, and within budget. Plan, oversee, and optimize manpower scheduling and resource allocation to maximize operational efficiency and project coverage. Serve as the primary point of contact for operational matters with clients, fostering strong relationships, addressing concerns, and ensuring customer satisfaction. Coordinate closely with the Sales, Engineering, Procurement, Warehouse, and Finance teams to support seamless project execution. Monitor project progress, manpower utilization, service quality, and operational performance through regular reporting and analysis. Establish and monitor Key Performance Indicators (KPIs) for operations and technical teams. Champion the Company's Health, Safety, and Environment (HSE) initiatives by promoting a strong safety culture, ensuring compliance with safety regulations, and driving continuous improvements in workplace safety. Ensure compliance with Company policies, client requirements, industry standards, and safety regulations. Resolve operational issues, client concerns, and resource constraints in a timely manner. Conduct regular operational reviews and implement continuous improvement initiatives. Assist Management in planning departmental budgets, resource allocation, and capacity planning. Promote a culture of teamwork, accountability, customer service excellence, and operational discipline. Qualifications Bachelor's Degree in Engineering, Information Technology, Electronics, or a related field. At least 8 years of experience in an Operations Manager role within an ELV, or systems integration or electrical, or structured cabling company. Proven experience managing 30 or more personnel. Strong leadership, organizational, and project management skills. Excellent communication, problem-solving, and decision-making abilities. Benefits: Free parking Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-03, источник — Indeed.