Operations Specialist
# Operations Specialist **Fruit of the Loom** · Manila · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Job Overview: My Uniware Collections Inc. is looking for a highly organized and detail-oriented Operations Specialist who will oversee and coordinate day-to-day activities involving Warehouse Operations, Sales Operations, Order Fulfillment, and Deliveries . The role will serve as a key coordinator between the Sales, E-Commerce, Warehouse, and Logistics teams , ensuring that orders are properly assigned, processed, dispatched, and delivered while promptly addressing discrepancies and operational concerns. The ideal candidate is hands-on, organized, comfortable working with operational data, and capable of managing multiple concerns in a fast-paced e-commerce environment. Key Responsibilities: Warehouse Operations Monitor daily warehouse operations and order fulfillment activities. Coordinate with warehouse personnel regarding order assignment, picking, packing, and dispatching. Monitor pending and unprocessed orders and ensure timely fulfillment. Check order accuracy before dispatch. Monitor inventory availability and coordinate with the warehouse team regarding stock concerns. Investigate and resolve order, inventory, picking, packing, and dispatch discrepancies. Monitor cancelled, returned, failed, and problematic orders. Coordinate stock transfers, adjustments, and other inventory-related requests. Ensure proper documentation of warehouse transactions and operational concerns. Identify bottlenecks and recommend improvements to warehouse processes. Sales Operations Monitor orders received from the company's various e-commerce and sales channels. Coordinate with Sales and E-Commerce teams regarding order concerns, stock availability, and fulfillment requirements. Verify order details and ensure orders are properly endorsed to the warehouse. Monitor pending, cancelled, and problematic orders and coordinate appropriate action. Assist in resolving discrepancies between sales orders, system records, and actual warehouse transactions. Coordinate with Sales regarding urgent, priority, or special orders. Prepare and maintain daily operational reports related to orders and fulfillment. Delivery & Logistics Operations Coordinate daily order dispatches and deliveries with drivers, riders, couriers, and logistics partners. Monitor the status of outgoing deliveries and ensure orders are properly endorsed. Track pending, delayed, failed, cancelled, and returned deliveries. Follow up with logistics partners regarding delivery issues and unresolved orders. Coordinate with Sales and Customer Service regarding delivery concerns. Monitor proof of delivery and other delivery documentation. Investigate delivery discrepancies such as missing items, incorrect items, damaged parcels, or incomplete deliveries. Coordinate the proper return and processing of failed or refused deliveries. Order & Discrepancy Management Investigate discrepancies involving: Sales orders vs. warehouse records System inventory vs. actual inventory Picked/packed items vs. ordered items Dispatched orders vs. delivery records Missing, excess, damaged, or incorrect items Document discrepancies and coordinate corrective actions with the concerned department. Monitor recurring discrepancies and recommend preventive measures. Ensure operational issues are properly escalated and resolved within the required timeframe. Reporting & Process Improvement Prepare daily, weekly, and monthly operations reports. Monitor order fulfillment and delivery performance. Track operational issues and identify recurring problems. Maintain accurate records of orders, discrepancies, deliveries, and warehouse activities. Assist in developing and implementing SOPs for Sales, Warehouse, Fulfillment, and Delivery Operations. Recommend process improvements to increase operational efficiency and reduce errors. Perform other duties related to operations as assigned by the Operations Manager. Qualifications: Bachelor's degree in Operations Management, Business Administration, Logistics, Supply Chain Management, or a related field. At least 1–2 years of experience in operations, e-commerce, warehouse, logistics, fulfillment, or sales operations. Experience in e-commerce order fulfillment is highly preferred. Knowledge of warehouse and delivery processes. Experience handling order discrepancies, inventory concerns, and delivery issues. Proficient in Microsoft Excel and Google Sheets. Familiarity with WMS, ERP, inventory management, or order management systems is an advantage. Strong analytical, organizational, and problem-solving skills. Excellent coordination and communication skills. Able to work under pressure and manage multiple operational concerns simultaneously. Detail-oriented and proactive. Willing to work onsite and Monday–Saturday. Preferred Experience: Candidates with experience in any of the following are highly encouraged to apply: E-commerce Operations Shopee / Lazada / TikTok Shop Operations Order Fulfillment Warehouse Management Inventory Management Logistics & Delivery Coordination WMS / ERP / Ginee Sales Operations Order Discrepancy Investigation Excel-based Operations Reporting Pay: Php20,000.00 - Php25,000.00 per month Benefits: Employee discount Work Location: In person
Наблюдалась 2026-09-17, впервые 2026-09-16, источник — Indeed.