Operations & Program Coordinator
# Operations & Program Coordinator **DVA - Online Baking Academy** · Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role We are looking for a dependable and highly organised Operations & Program Coordinator to support the day-to-day execution of DVA’s programs and operational activities. This is a hands-on coordination role. The person will be responsible for ensuring that activities are properly planned, executed, followed up, verified and closed—not merely communicated or forwarded to someone else. The successful candidate will initially work closely with Team Lead and gradually take independent ownership of recurring execution areas. Key Responsibilities Program and Session Coordination Coordinate webinars, bootcamps, live classes, student support sessions and other program activities. Ensure Zoom links, schedules, participant information, team responsibilities, communication and backend requirements are ready before every session. Maintain session checklists and confirm that all dependencies have been completed on time. Coordinate with internal team members to ensure smooth program delivery. Test links, forms, messages and workflows before they are shared with students. Tracking and Operational MIS Maintain accurate Google Sheets, Excel files, trackers, calendars and operational reports. Update student registrations, attendance, payments and program status wherever required. Keep information current and identify incomplete or inconsistent data. Use formulas, filters, lookups, pivot tables and other spreadsheet functions to organise and analyse operational data. Provide Team Lead with clear visibility on completed, pending and delayed activities. Prepare concise summaries and reports from operational data. Follow-up and Closure Follow up with team members, students, vendors and agencies on pending tasks. Track every assigned task until it is genuinely completed and verified. Identify delays and dependencies early instead of waiting for deadlines to be missed. Ensure tasks do not remain unattended merely because the first message has been sent. Maintain clear records of pending items, owners, deadlines and final closure. Student and Community Coordination Assist with WhatsApp community communication, reminders and program-related announcements. Coordinate student challenges, events and membership activities. Communicate respectfully and professionally with students. Route concerns to the appropriate team member and follow up until closure. Update student, registration and payment status across relevant systems. Technology and Automation Set up, test, monitor and maintain routine WhatsApp, email and operational automations. Work with automation platforms such as n8n, Pabbly, Zapier or similar tools. Use WhatsApp Business, WhatsApp Business Platform/API, Meta WhatsApp Manager and relevant WhatsApp automation or BSP platforms. Upload and verify contact lists, communication templates, schedules and campaign details. Check whether messages and automated workflows have run successfully. Identify failed workflows, missing data, delivery issues or incorrect outputs and take appropriate corrective action. Understand and gradually work with automation concepts such as triggers, actions, filters, workflows, webhooks and error logs. Escalate complex technical issues with relevant screenshots, error details, actions already taken and the recommended next step. Coordinate with technical vendors or team members wherever advanced troubleshooting is required. AI and No-Code Tools Use ChatGPT and Claude for preparing communication drafts, summaries, reports, checklists, SOPs and routine problem-solving. Review AI-generated output for accuracy, tone and appropriateness before using it. Use Lovable and similar no-code platforms for routine updates, testing and operational coordination. Assist in testing forms, pages, tools and student workflows before they are made live. Learn and adapt to new AI, automation and no-code tools introduced by the organisation. CRM, LMS and Payment Systems Work with platforms/ payment gateways such as TagMango, Razorpay, CRM systems and other student-management tools. Maintain accurate student, membership, payment and registration information. Check that information is correctly transferred between forms, spreadsheets, CRM platforms and communication systems. Identify data mismatches and coordinate their correction. Process and Documentation Maintain process documents, checklists and Standard Operating Procedures. Document recurring activities so they can be executed consistently. Identify gaps, repetitive problems and opportunities to improve operational processes. Support the implementation of new tools and systems as DVA grows. Maintain confidentiality and protect student data, passwords and system access. Problem-Solving and Escalation Investigate routine operational issues before escalating them. Share relevant facts, actions already taken and the recommended next step while escalating. Distinguish between matters that can be resolved independently and those requiring Team Lead’s or the founders’ intervention. Flag potential problems early instead of reporting them after they have already affected students or programs. Candidate Profile We would prefer someone with 1–2 years of relevant experience in areas such as: Operations or program coordination EdTech or online education Coaching or training businesses Customer success Webinar or event coordination Startup operations Agency or project coordination CRM, communication or workflow automation Exceptional fresh graduates may also be considered if they demonstrate unusually strong ownership, communication, organisation and technology skills. Prior experience in the baking industry is not required. Essential Skills The candidate must demonstrate: Working knowledge of Microsoft Excel and Google Sheets Comfort with formulas, filters, lookups and structured data Strong general technology aptitude Functional spoken and written English Clear and respectful professional communication Basic troubleshooting and logical problem-solving The ability to follow up firmly and respectfully The ability to learn unfamiliar software without constant guidance A disciplined approach to documentation, tracking and task closure Tool Exposure Previous hands-on exposure to any of the following will be an advantage: n8n or Pabbly Connect ChatGPT or Claude Lovable or other no-code platforms TagMango or another LMS WhatsApp automation platforms Zoom and webinar tools CRM and payment-management systems Prior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA’s technology stack quickly and using it independently after appropriate training. Behavioural Requirements We are looking for someone who is: Highly organised and detail-oriented Dependable and consistent Proactive rather than instruction-dependent Comfortable following up firmly but respectfully Calm while managing multiple simultaneous activities Capable of taking tasks through to closure Willing to investigate problems independently Receptive to feedback Respectful while communicating with students Interested in growing into larger responsibilities over time DVA Code of Honor Mission First Team Second Myself Third This means protecting the student experience, supporting the team and taking responsibility for organisational outcomes. Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Location: Mumbai, Maharashtra 400059 (Required) Work Location: In person
Наблюдалась 2026-09-21, впервые 2026-09-20, источник — Indeed.