Operations Manager – Visa / Premium Customer Experience
We are hiring an experienced Operations Manager to lead large-scale domestic/international premium customer experience operations across Voice and Chat channels. The ideal candidate should have strong BPO/Contact Center Operations experience and proven experience managing large teams Job Summary We are hiring an experienced Operations Manager to lead large-scale domestic/international premium customer experience operations across Voice and Chat channels. Key Responsibilities Manage day-to-day operations and ensure SLA, productivity, quality and customer experience targets are achieved. Lead a large team of 200+ FTEs through Team Leaders and support teams. Monitor operational KPIs and identify performance gaps. Drive productivity, process adherence and continuous improvement. Coach Team Leaders and work with internal stakeholders to resolve operational challenges. Prepare and review performance reports and dashboards. Requirements 10+ years of overall experience. Minimum 2 years of experience as an Operations Manager. Strong BPO / Contact Center Operations experience. Experience managing 200+ FTEs. Experience handling Voice and/or Chat operations. Strong leadership, analytical and stakeholder-management skills. Graduate in any discipline. Location & Work Model Ghansoli, Navi Mumbai | On-site Compensation Up to ₹12 LPA, depending on experience and suitability. Pay: ₹1,200,000.00 per year Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-31, источник — Indeed.