Operations Manager - Technical

Job Summary

The Operations Manager is responsible for overseeing daily pest control and cleaning operations, ensuring efficient service delivery, customer satisfaction, regulatory compliance, and profitability. The role involves managing employees, coordinating client requirements, monitoring service quality, and optimizing operational resources.

Key Responsibilities

• Supervise pest control engineer, cleaning supervisor to maintain productivity and service standards.
• Conduct site inspections, monitor service quality, resolve customer complaints, and implement corrective actions.
• Maintain compliance with Dubai Municipality requirements, UAE safety standards, and company procedures.
• Coordinate staff recruitment, training, attendance, performance evaluations, and workforce planning.
• Maintain strong client relationships, monitor service-level agreements (SLAs), and support contract renewals and new business opportunities.
• Monitor inventory, equipment maintenance, vehicle utilization, and operational expenses.
• Prepare operational budgets and regular reports covering service performance, customer complaints, manpower, and costs.
• Identify opportunities to improve efficiency, reduce wastage, and increase contract profitability.

Qualifications and Experience

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, or a related field.
• Minimum 2 years of relevant experience in pest control, cleaning services, or facilities management.
• UAE experience and knowledge of applicable Dubai Municipality requirements are preferred.
• Strong leadership, communication, problem-solving, budgeting, and customer service skills.
• Proficiency in Microsoft Office and operational reporting.
• UAE driving licence preferred.

Key Objective

Ensure safe, high-quality, and cost-effective operations while maintaining regulatory compliance, customer satisfaction, employee productivity, and sustainable business growth.

Pay: AED2,000.00 - AED5,000.00 per month

Work Location: In person