Operations Manager - Supported Living
# Operations Manager - Supported Living **Indendence Support Ltd** · Leeds · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role **Salary is £60,000 per annum PLUS £5,000 car allowance** Overview Join Independence Support Ltd (ISL) – Make a Real Difference in People’s Lives! We are looking for an experienced Operations Manager to join our expanding team. At ISL, we operate a supported living project dedicated to empowering individuals with complex mental health needs & learning disability needs. Our services support people in self-contained apartments, enhanced by the latest assistive technology. We aim to support individuals to live as independently and confidently as possible. Our Head Office is in Cheshire with services across the Northwest and Yorkshire, however frequent travel will be required across the UK in all areas of operation to meet the needs of the business. Travel costs are reimbursed in line with company policy. Our values guide everything we do: · Positive : We support and encourage everyone to be the best they can be. · Responsive : We listen carefully and act swiftly to meet needs. · Courageous : We face challenges head-on and never shy away from difficult situations. · Inclusive : We embrace diversity and value the unique contributions of every individual. Role and Responsibilities The Operations manager will take primary responsibility for providing a high standard of Operational Management to Registered Managers and Service Managers to ensure a high standard of support and the effective delivery of quality services. This role will also support development in wider organisational strategies in term of growing the business and achieving sustainability. The successful candidate will be experienced in working with the Care Quality Commission and be able to demonstrate an insightful approach to service quality and compliance. The role will be fast paced with a number of new services coming on line in the next 12 months. The successful candidate will be able manage competing priorities and flex their approach to the situation as required. - To make decisions about the appropriate allocation of resources to ensure flexible deployment of staff and volunteers across all settings to meet client need - Monitor and regularly review staffing establishments to ensure services are safe, cost effective and flexible workforce - Work with external organisations and professionals to ensure collaborative and integrated working. - Ensure that systems are in place to predict, reduce, prevent and manage clinical risk. - Ensure the safe and sensitive management of complaints, incidents, crises and unanticipated significant events. - To produce reports and statistics on aspects service delivery as required for the Director of Operations and the Board to demonstrate the effectiveness of service delivery and improvements in those services. - To ensure teams embed quality assurance in everyday practice in all roles - To provide guidance to staff in the provision of prompt, efficient, sensitive and high-quality assessments and support planning for clients, ensuring that effective goals are set to achieve maximum outcomes. - To participate in the preparation of tenders, attend interviews and provide support for the organisation - To comply with the reporting requirements under Safeguarding Vulnerable Adults legislation - To be innovative and creative in looking at ways to improve service delivery, support projects as required to improve efficiency and quality of service - To develop effective partnership working with a variety of health and social care professionals to ensure that the client receives the best outcome possible. - To ensure the upkeep of electronic records on the agreed operational platform - To take part in on call duties as required - To deputise for the Director of Operations in their absence - To work flexibly across a 7 day rota to meet the needs of the service - To lead managers in line with the organisation’s strategic objectives, completing annual performance reviews and quarterly monitoring - Taking a lead on continuous improvement, equality and diversity and inclusion for the organisation Person Specification - Proven experience managing supported living or long-term care facilities - Demonstrated leadership skills with supervising experience in healthcare or social services settings. - Knowledge of regulatory requirements related to supported living and home & community care services. - Knowledge and the willingness to widen this in relation to housing management elements of the sector. - Excellent planning and organisational skills - Higher level understanding of HR policies relating to the management of staff (Performance management, Appraisals, Absence management, Capability management etc) - Excellent communication skills, able to influence and negotiate effectively. Able to communicate effectively with a range of other professionals. - Good IT skills; able to maintain accurate records using relevant IT systems - Good understanding of Safeguarding Policies and Procedures - Demonstrates a professional and sensitive approach to building appropriate and effective relationships with clients and families - Relevant experience and knowledge of care or social work and working with similar client groups We offer a competitive package with an appealing employee incentive scheme for those who demonstrate excellence and excel in their role and positively impact the lives of the people we support. The salary for this role is £60,000 & a £5,000 annual car allowance. Other Requirements This post is exempt under the Rehabilitation of Offenders Act 1974. Due to the sensitive nature of the duties the applicant will be expected to undertake a Disclosure and Barring check as part of the recruitment process All ISL posts are subject to successful completion of 4 month probationary period. DBS is essential for this post Job Type: Full-time Pay: £60,000.00 per year Benefits: - Company events - Health & wellbeing programme - On-site parking - Referral programme Application question(s): - Do you have the right to work in the UK without the need for sponsorship? Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-13, источник — Indeed.