Operations Manager (Short-Term Rentals) – Dubai

About us

Good Stay Holiday Homes is a licensed short-term rental operator in Dubai managing 150+ furnished apartments and villas across communities such as Palm Jumeirah, Dubai Marina, JLT, Dubai Hills and Downtown. Guests book through Airbnb, Booking.com and direct channels; our in-house team and cleaning partner keep every unit guest-ready every day.

The role

You will run the team on the ground: housekeeping, drivers and maintenance staff, plus our cleaning and maintenance partners. You turn the daily check-out / check-in plan into work that gets done on time, solve problems in the apartments before guests notice them, and keep owners’ properties in top condition. You report to the management team and work closely with our guest-communications team.

Responsibilities

Daily turnovers and scheduling

• Plan and check the daily cleaning schedule against check-outs, check-ins, extensions and cancellations, and arrange same-day turnovers, early check-ins and late check-outs.
• Assign housekeepers, drivers and vehicles across buildings, and adjust the plan through the day when guests arrive early, overstay or change plans.
• Arrange occupied (mid-stay) cleans, touch-ups, sofa-bed set-ups and deliveries of extra items guests ask for (towels, cots, high chairs, coolers, chairs).

Maintenance and contractors

• Handle maintenance issues reported by guests and staff (AC, plumbing, gas, door locks, appliances, fire alarms, leaks) with our maintenance team and outside contractors; get quotes, ask management for approval, follow up until fixed.
• Coordinate utility and service visits (gas connections, DEWA, internet/routers), movers and deliveries, including building-security approvals and reception access.
• Keep a running list of open maintenance and missing items, and report what is pending at the end of each day.

Quality, damages and inventory

• Check cleaning quality and follow up on guest complaints; report damages, stains and missing items with photos so they can be claimed.
• Manage linen and laundry (deliveries, shortages, stained items), amenities and supplies, and storage of spare furniture and equipment.
• Control keys, access cards and parking cards for every unit: hand-overs, counts after each check-out, and replacements through building management.

Team and admin

• Lead a field team of around 25–35 housekeeping, driving and maintenance staff: shifts, attendance and time records, mileage, leave and day-to-day discipline.
• Look after company vehicles: mileage records, repairs, recovery and running costs, with approval before spending.
• Handle small purchases and petty cash with receipts, and keep cash collected from guests accounted for and handed over correctly.
• Work in WhatsApp work groups, Monday.com and Hostaway, and with an in-house automation assistant that tracks tasks and flags problems.

Requirements

• 3+ years running mobile field operations in Dubai (short-term rentals / holiday homes, facilities management, property management or multi-site cleaning companies), with teams spread across several buildings.
• Proven experience managing housekeeping and maintenance teams and outside contractors on a daily schedule.
• Valid UAE driving licence, so you can move between buildings across Dubai during the day.
• Fluent written and spoken English. All team communication is in English, and you'll communicate clearly and calmly with guests, owners, contractors and building staff.
• Organised and hands-on, comfortable running many tasks at once through WhatsApp, spreadsheets and task boards, with quick follow-up and accurate reporting.
• Able to work a busy, fast-changing day, including weekends and peak check-in/check-out times as needed.

Nice to have

• Experience with Hostaway or another property management system, Monday.com and Google Sheets.
• Basic technical knowledge (AC, plumbing, electrical) to judge problems and contractor quotes.

Schedule and location

Location: Dubai, UAE – Field operations across multiple properties, with office visits as required.

What we offer

Salary: AED 6,000–14,000 per month.

How to apply

Apply with your CV and answer the screening questions.

Pay: AED6,000.00 - AED14,000.00 per month

Application Question(s):

• What is the largest team you have managed directly (number of people), and in which role/company?
• Where are you currently based, and what is your UAE visa status?
• What is your expected monthly salary in AED?
• What is your notice period / earliest start date?

License/Certification:

• UAE driving licence (Preferred)

Work Location: In person