Operations Manager (Service & Customer Management)
# Operations Manager (Service & Customer Management) **K2L COOL ENGINEERING PTE. LTD.** · Singapore · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Job Description We are seeking an experienced Operations Manager to support and manage the daily operations of our air-conditioning servicing and installation business in Singapore. The role focuses on service coordination, customer management, and operational efficiency. Key Responsibilities Oversee daily service operations, including scheduling of maintenance, repair, and installation jobs Coordinate with technicians to ensure timely and efficient service delivery Manage customer enquiries, service requests, and after-sales support Develop and implement strategies to improve customer satisfaction and retention Monitor job progress, service quality, and operational performance Support business development efforts, including client relationship management and upselling opportunities Maintain proper documentation, service records, and reporting Ensure compliance with company procedures and service standards Assist in training and supervising service coordinators and support staff Requirements Minimum 5–7 years of working experience , preferably in operations, retail, or customer service management Experience in team supervision and daily operations management Strong organizational and coordination skills Ability to manage multiple tasks in a fast-paced environment Customer-oriented with strong problem-solving abilities Ability to communicate in English; Mandarin is an advantage (to liaise with Chinese-speaking customers)
Наблюдалась 2026-09-23, впервые 2026-09-18, источник — Indeed.