Operations Manager - Security Services

About Sylver Protections Sylver Protections, Inc. is a licensed New York State Watch, Guard & Patrol agency providing unarmed, uniformed security services to commercial, retail, and institutional clients across New York City. We are a growing, minority-owned firm built on reliability and professionalism. Position Summary The Operations Manager runs the business side of Sylver Protections - managing client accounts, contracts and compliance, billing and invoicing, scheduling systems, and new-business/bid support - keeping the company profitable, compliant, and client-ready. This is a full-time, in-office role that works alongside the Field Supervisor, who leads the guard force. Responsibilities - Manage client accounts and relationships; ensure service quality and contract compliance - Own contracts and regulatory compliance (NYS DOS licensing, prevailing-wage / Article 9 where applicable, certificates of insurance, certifications) - Oversee billing and invoicing; track receivables; reconcile guard hours to client invoices - Administer scheduling / guard-management systems and operational reporting - Support bids, proposals, and RFP responses (government and commercial) - Coordinate with the Field Supervisor to align staffing with client needs - Maintain vendor and partner relationships and onboarding - Track key metrics (fill rate, margin, client retention) and report to ownership - Keep company policies, insurance, and licensing current Requirements - Bachelor's degree preferred (Business Administration, Management, or related) - or equivalent operations experience - 3+ years of operations or office-management experience (5+ preferred) - Proven client account management and contract/compliance experience - Billing and invoicing ability - reconcile guard hours to client invoices and track receivables - Proficiency with scheduling software, MS Office / Google Workspace, and accounting tools (e.g., QuickBooks) - Strong organization, written/verbal communication, and a professional, client-facing demeanor - Able to manage multiple accounts and deadlines accurately - Able to work on-site full-time (40 hours/week) in NYC - Able to pass background check; authorized to work in the United States Preferred - Security or staffing industry experience - Familiarity with NYS DOS security regulations and prevailing wage / Article 9 - Experience with government contracts, RFPs/bids, and M/WBE programs - NYS Security Guard registration - Experience with CRM / vendor-management systems - Bilingual (Spanish or other) - Operations / project-management certification (e.g., PMP, Lean/Six Sigma) To apply, please submit your application through Indeed. No phone calls or recruiting-agency solicitations, please.

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: In person