Operations Manager (Sales Campaign)
Operations Manager About Company Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. Job Overview The Operations Manager is solely responsible for overseeing and developing the Team Leaders on the call floor to work towards these goals. Operations managers will be responsible for level 1 HR, managing performance expectations, overseeing quality, motivating and encouraging the staff to develop a great work environment. Responsibilities and Duties · Monitor campaign and agent performance and put in corrective measures as needed · Work with Client Services Manager to help identify performance issues and ensure proper proactive measures are being taken · Communicate with Client Services Manager on performance goals, agent issues and any other information that a client would need to know · Evaluate Team Leader performance and attendance · Prepare Development plans for all direct reports · Find ways to enable team leaders’ development through continuing training, goal setting, individualized feedback, etc. Identify Team Leader opportunities and implement action plans or involve Training Manager to provide additional training/support · Ensure that Team Leaders are managing their agents’ punctuality, attendance, leaves, metrics, deliverables, and breaks properly · Track and Review all adherence numbers · Track and Review all metrics and provide plan to achieve client goals · Improve Retention and Attendance for the assigned program · Review and Approve all payroll reports in the required deadlines · Create and cultivate excellent sales, customer service or technical support environment on the call floor with the use of games, motivation, etc · Oversee all Tier 1 human resources issues such as leaves, vacations, and other requests Required Knowledge and Skills · Ability to effectively communicate with clients · Leadership and motivational skills · Coaching ability · Interpersonal skills · Decision-making and analytical skills · Computer skills Education/Experience · Three years’ experience in a leadership role · Associate's degree or equivalent work experience Pay: Php75,000.00 - Php85,000.00 per month Application Question(s): How much expected salary? Experience: BPO: 3 years (Preferred) Operations Managerial: 3 years (Preferred) Sales campaign: 2 years (Preferred) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-07, источник — Indeed.