Operations Manager – Restaurant Group

Job Description:

We are seeking an experienced Operations Manager to oversee and manage the overall operations of our restaurant group. The ideal candidate should have strong experience in restaurant management, team leadership, operational planning, and business performance management.

Key Responsibilities:

• Oversee daily operations across restaurant outlets and ensure smooth functioning.
• Manage restaurant managers, kitchen teams, and service staff.
• Monitor operational performance, customer satisfaction, and service quality.
• Ensure compliance with company policies, operational procedures, and food safety standards.
• Monitor sales performance, operating expenses, and profitability.
• Implement strategies to improve operational efficiency and business performance.
• Coordinate with procurement, inventory, and production departments.
• Manage staffing requirements, employee performance, and workforce allocation.
• Handle customer escalations and resolve operational issues.
• Conduct regular outlet visits and operational inspections.
• Prepare operational reports and provide updates to senior management.

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Requirements:

• Minimum 3–5 years of experience in restaurant or hospitality operations management.
• Previous experience managing multiple restaurant outlets is preferred.
• Strong knowledge of restaurant operations, food and beverage management, and cost control.
• Excellent leadership, communication, and decision-making skills.
• Ability to manage teams and handle multiple operational responsibilities.
• Good understanding of food safety and hygiene standards.

Benefits:

• Food provided.
• Duty transportation.
• Medical insurance.
• Laundry facilities.
• Accommodation is not provided.

Salary: Based on experience and expertise.

Work Location: In person