Operations Manager - Registered Manager Supported Living

OPERATIONS MANAGER - REGISTERED MANAGER

About PCAS Kent

PCAS Kent Ltd is a rapidly growing company, providing support for people with learning disabilities, autism and mental health conditions. We currently operate over 40 supported living services across Kent and provide outreach support to people living in their own homes.

We are proud to hold a Good CQC Rating, reflecting our commitment to delivering high-quality, person-centred support and positive outcomes for the people we support.

The Opportunity

We are seeking an experienced Operations Manager, who will also undertake a role of Registered Manager for PCAS Kent.

This is an exciting opportunity to join our established leadership team and work alongside our current Operations Managers to support the continued growth and development of the organisation.

The successful candidate will oversee and effectively manage a team of Service Managers, ensuring services are compliant and delivered in a person-centred way that promotes:

• Dignity and respect
• Choice and independence
• Inclusion and equality
• Positive outcomes for the people we support

Key Responsibilities

As Operations Manager and Registered Manager, you will:

• Lead on compliance with relevant regulations and standards
• Drive continuous quality improvement across services
• Maintain and aim for excellence across performance and CQC ratings
• Act as one of the organisation's Safeguarding Leads
• Ensure effective governance across operational services
• Monitor service quality and compliance
• Undertake people management processes for your direct report, e.g., return to work meetings, one to one and supervisions.
• To ensure that the organisational KPI’s are monitored and targets are met, ensuring that the reporting is up to date and followed up as actioned.
• Support and develop Service Managers and their teams
• Promote a culture of outcome-focused, person-centred support
• Ensure compliance with relevant legislation and best practice

About You

You will be a knowledgeable, flexible, and professional leader who is passionate about delivering outstanding care and support.

To be successful in this role, you will be able to demonstrate:

• At least 5 years' experience in social care management
• Experience supporting people with learning disabilities, autism, mental health conditions and complex needs
• Previous Registered Manager experience or Registered Manager status
• Excellent leadership and people management skills
• The ability to build positive relationships with internal and external stakeholders
• A commitment to continuous improvement and high-quality service delivery

Essential Requirements

• Level 5 Diploma in Leadership and Management
• Full UK driving licence
• Ability to work across multiple sites throughout Kent
• Participation in the management on-call rota

Location: Head Office, Faversham Kent (with travel across services)

Salary

£40,000 - £45,000 per annum (depending on experience)

Why Choose PCAS Kent?

We provide all of our staff with an excellent training programme, including online learning, specialist courses and nationally recognised qualifications.

Benefits Include:

• Bi-monthly Employee Recognition Awards with the opportunity to win a £150 gift card
• Fully funded qualifications and development pathways to support career development and progression
• Entitlement to Blue Light Card membership
• Employee Assistance Programme providing:
• 24/7 support
• Health and wellbeing resources
• Mental health support
• Free confidential counselling

Working Pattern

• Monday to Friday
• Participation in the on-call rota
• Weekend availability as required

Application Questions

• Do you hold a Level 5 Diploma in Leadership and Management?

Required Experience

• Social Care Management: 5 years (required)
• Registered Manager experience/status (required)

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Work Location: In person