Operations Manager (Quality & Governance)
Operations Manager (Quality & Governance) Claremont and Holyport Surgeries – Maidenhead & Holyport Salary: £36,000 per annum pro rata Hours: 25 hours per week Contract: Permanent Responsible to: Practice Business Manager Accountable to: GP Partners Job overview Claremont and Holyport Surgeries are seeking an experienced, proactive and highly organised Operations Manager to join our Practice Management team for 25 hours per week. This is a senior operational role with responsibility for quality and governance, CQC compliance, premises and estates, health and safety, risk management, operational resilience and continuous improvement. Working closely with the GP Partners, Practice Business Manager, clinical leads and wider practice team, you will ensure that effective systems are in place to support a safe, compliant, well-governed and efficient practice. The successful candidate will have a high degree of autonomy, excellent organisational skills and the ability to manage a varied portfolio while maintaining a clear focus on patient safety, quality and service improvement. Main duties of the job The post-holder will: Coordinate the practice quality and governance framework, including governance meetings, audits, action plans and reporting. Maintain effective systems for CQC and regulatory compliance, including evidence, policies and procedures. Oversee premises, estates and facilities, including maintenance, contractors, suppliers and service contracts. Coordinate health and safety, fire safety, risk assessments and emergency preparedness. Maintain the practice policy and procedure review programme, ensuring documents remain current and compliant. Coordinate quality improvement, clinical audit and QOF-related activity, using data and clinical system searches to monitor performance. Provide leadership and management to designated administrative staff, including supervision, appraisal, training and development. Coordinate the operational aspects of patient complaints, concerns and feedback, identifying themes and supporting service improvements. Oversee the practice website, social media and patient communications, ensuring information is accurate and up to date. Support the management team with business continuity, operational resilience and practice development. Deputise for other members of the management team and represent the practice externally where required. Working for us Claremont and Holyport Surgery is a two site NHS GP Practice located in Maidenhead and Holyport, serving a population of 18,800 patient. We are committed to providing high-quality, safe and patient-centred primary care to our local community. We value teamwork, professionalism and continuous improvement and recognise the important contribution that effective operational management makes to supporting our clinical teams and delivering excellent patient care. This is an opportunity to take a key role within the Practice, working closely with GP Partners, clinical leads and the wider management team to develop effective systems and drive improvements across the organisation. About you We are looking for an experienced manager who is confident working independently, managing competing priorities and taking ownership of a broad scope of work. You will be proactive, organised and solutions-focused, with excellent communication and interpersonal skills and the ability to work effectively with clinical and non-clinical colleagues. Essential Experience of operational or management responsibility. Experience of working within a regulated environment. Understanding of governance, quality assurance, risk management and regulatory compliance. Experience of audit, quality improvement or service development. Experience of managing, supervising or developing staff. Excellent organisational and prioritisation skills. Strong written and verbal communication skills. Ability to analyse information, identify risks and implement practical solutions. Ability to work independently and use initiative. Commitment to confidentiality, equality, diversity and patient-centred care. Desirable Experience of working in general practice or primary care. Experience of CQC compliance and preparation. Knowledge of NHS primary care governance requirements. Experience of premises, health and safety or fire safety management. Experience of QOF or clinical audit. Experience of business continuity planning. Additional information The post-holder will be expected to maintain the highest standards of confidentiality and comply with all practice policies and procedures. They will undertake mandatory training, participate in annual appraisal and maintain awareness of relevant legislation and guidance, including safeguarding, equality, information governance, health and safety and employment requirements. Other reasonable duties appropriate to the level of the post may be required. What we offer Permanent position, 25 hours per week. Salary of up to £36,000 per annum pro rata. A varied and influential senior operational role. A supportive and collaborative working environment. Opportunities to contribute to practice development and quality improvement. Professional development and training opportunities. NHS Pension 5 weeks annual leave plus bank holidays Application process If you are an experienced manager who is passionate about quality, governance, compliance and continuous improvement, we would welcome your application. Please submit a CV and supporting statement demonstrating how your skills and experience meet the requirements of the role. Closing date: 2nd October 2026 Interview date: 9th October 2026 Informal enquiries: rachelprocter@nhs.net Pay: £32,000.00-£36,000.00 per year Benefits: Company pension Free flu jabs Free parking On-site parking Sick pay Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-14, источник — Indeed.