Operations Manager – Property Management (Mandarin & English)
# Operations Manager – Property Management (Mandarin & English) **UKmate LTD** · London EC2M 4YP · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role UKmate LTD | London EC2M 4YP Full-time · In person · From £50,000 per year, depending on experience UK visa sponsorship available for eligible candidates ABOUT THE ROLE UKmate is looking for an experienced Operations Manager to lead the day-to-day running of our property management and lettings operations. We need someone who takes ownership: a manager who can support and hold a team accountable, resolve difficult issues, and turn recurring problems into better working practices. You should be comfortable making decisions, following through and keeping management informed of the matters that need their attention. You will work with our UK and China colleagues, landlords, tenants and contractors to deliver a reliable, professional service. WHAT YOU WILL DO - Lead daily operations, setting clear priorities, responsibilities and deadlines across the team. - Manage and develop colleagues through practical guidance, regular feedback and clear performance expectations. - Oversee property management and tenancy processes, including maintenance, inspections, move-ins, renewals and move-outs. - Take responsibility for escalated landlord and tenant issues, ensuring timely communication and effective resolution. - Manage contractor performance, review quotations and control maintenance expenditure without compromising quality or safety. - Improve procedures and use of property management systems, keeping records accurate and handovers clear. - Track service performance, outstanding work, costs and operational risks, providing concise reports and recommendations. - Coordinate property compliance follow-ups and seek specialist advice where necessary. - Ensure new properties and clients are onboarded smoothly as the business grows. WHAT WE ARE LOOKING FOR - Relevant real estate experience is essential, with a strong understanding of UK residential property management or lettings. - Proven experience managing a team or taking responsibility for an operational function. - Evidence of improving how a team works—not just managing your own workload. - Sound judgement under pressure, with the ability to prioritise urgent issues and recognise when to escalate. - Confidence handling difficult conversations with landlords, tenants, colleagues and contractors. - Strong commercial awareness and experience managing costs, suppliers and service standards. - Fluent spoken and written Mandarin and English for daily communication across our teams and client base. - Confidence using property management software, spreadsheets and operational reporting. - Ability to work from our London office and visit properties when required. WHAT SUCCESS LOOKS LIKE Your team knows what needs to be done and follows through. Landlords and tenants receive clear updates. Outstanding issues are visible and actively managed. Recurring problems lead to practical improvements, and senior management can rely on you to keep daily operations running. WHAT WE OFFER - Starting salary of £50,000 per year, with the final package reflecting your experience and capabilities. - UK work visa sponsorship for suitable candidates, subject to eligibility and applicable requirements. - A hands-on leadership role with the opportunity to improve operations and contribute to the growth of the business. HOW TO APPLY Please submit your CV and a short note covering: - Your property industry experience and the size of the team or portfolio you have managed. - One operational improvement you personally delivered and the result. - Why this role interests you. Job Type: Full-time Pay: From £50,000.00 per year Benefits: - UK visa sponsorship Education: - Bachelor's (preferred) Experience: - real estate: 1 year (preferred) Language: - Mandarin and English (required) Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-11, источник — Indeed.