Operations Manager (Patient Services)
Operations Manager (Patient Services) Claremont and Holyport Surgeries Salary: £32,000–£36,000 per annum pro rata Hours: 37.5 hours per week Contract: Permanent Job overview Claremont and Holyport Surgeries are looking for an experienced, motivated and forward-thinking Operations Manager to join our management team. This is an exciting senior management opportunity for someone who is passionate about delivering high-quality patient services, developing teams and driving positive change. The successful candidate will have operational responsibility for our patient-facing services, including access and appointments, patient communications, enquiries, complaints, administrative pathways and the overall patient experience. Working closely with the Practice Business Manager, Practice Partners, clinical leads and the wider practice team, you will play a key role in ensuring our services are safe, accessible, responsive, efficient and patient-centred. You will have a high degree of autonomy within your role and will be expected to identify opportunities for improvement, lead change and ensure that improvements are effectively embedded across the practice. Main duties of the job You will be responsible for: Providing leadership and operational oversight of Patient Services and the Prescriptions Team. Supporting and developing staff through effective leadership, supervision, appraisal and training. Overseeing the patient journey and identifying opportunities to improve access and patient experience. Monitoring patient feedback, complaints, Friends & Family Test results and other patient engagement activity. Working with clinical and administrative teams to improve appointment capacity, access and service delivery. Leading and supporting service improvement projects using data, feedback and staff insight. Ensuring appropriate policies, procedures and processes are developed, implemented and reviewed. Supporting practice governance, CQC compliance, risk management, safeguarding and information governance. Supporting the delivery of QOF, Enhanced Services and other practice requirements. Providing operational information and reports to the management team. Deputising for other members of the management team when required. About you We are looking for an experienced manager with excellent leadership, communication and organisational skills. You will be confident working autonomously, managing competing priorities and making decisions in a busy environment. You will ideally have: Experience of managing and developing multidisciplinary teams. Experience of performance management, staff development and HR processes. Strong leadership and people-management skills. Experience of delivering projects and implementing service improvements. Excellent communication and interpersonal skills. A solutions-focused approach with strong problem-solving and analytical abilities. The ability to use data and feedback to improve services. Resilience, discretion, integrity and a high level of professionalism. The ability to build effective relationships across clinical and administrative teams. Experience within NHS, general practice or another healthcare setting would be highly desirable. A leadership or management qualification would be desireable. About us Claremont and Holyport Surgery is a two site NHS GP Practice located in Maidenhead and Holyport, looking after a population of 18,800 patients. We are committed to providing high-quality, patient-centred healthcare to our local community. We recognise that our staff are central to delivering excellent patient care and are committed to creating a supportive, inclusive and positive working environment. We encourage our teams to contribute ideas, develop their skills and play an active role in improving the services we provide. This is an excellent opportunity to join our management team and make a real difference to both patient experience and staff experience. We provide a full induction and ongoing support, with opportunities for learning and professional development. What we offer; Permanent position, 37.5 hours per week. Salary of up to £36,000 per annum pro rata. A varied and influential senior operational role. A supportive and collaborative working environment. Opportunities to contribute to practice development Professional development and training opportunities. NHS Pension 5 weeks annual leave plus bank holidays Application process If you are an experienced manager who is passionate about patient care we would welcome your application. Please submit a CV and supporting statement demonstrating how your skills and experience meet the requirements of the role. Closing date: 2nd October 2026 Interview date: 9th October 2026 Informal enquiries: rachelprocter@nhs.net Pay: £32,000.00-£36,000.00 per year Benefits: Free flu jabs Free parking On-site parking Sick pay Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-14, источник — Indeed.