Operations Manager – Industrial Equipment Distribution
# Operations Manager – Industrial Equipment Distribution **Xingyi Machine USA** · Marysville, WA 98270 · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Position Summary XINGYI MACHINE USA provides professional concrete grinding, polishing, and surface-preparation equipment, along with diamond tooling, industrial vacuums, and related accessories. We serve contractors and a nationwide network of distributors. We are seeking an organized, dependable, hands-on Operations Manager to oversee the day-to-day operations of our U.S. business. This is an important role for someone who enjoys taking ownership, improving processes, solving problems, and keeping a growing distribution business running smoothly. Key Responsibilities Bookkeeping System & Accounts Receivable - Monitor the company's bookkeeping/accounting software to ensure transactions are accurately recorded and maintained. - Track inventory, customer invoices, sales orders, payments, credits, and outstanding customer balances. - Review sales orders and invoices for accuracy. - Monitor customer accounts and accounts receivable on a regular basis and maintain accounts receivable aging reports. - Identify overdue invoices and contact customers and distributors regarding outstanding balances. - Professionally request and follow up on payment of past-due invoices and document collection communications and payment commitments. - Coordinate with management regarding significantly past-due accounts or customers with recurring payment issues. - Verify customer payments are properly applied to the appropriate invoices. - Assist with resolving invoice discrepancies, credits, freight charges, and other billing questions. - Work with the company's bookkeeper/accountant as necessary to maintain accurate records. - Provide management with regular reports regarding sales, inventory, accounts receivable, overdue invoices, and customer payments. Inventory Management - Manage inventory levels for equipment, tooling, replacement parts, accessories, and other company products. - Ensure physical inventory is accurately reflected in the company's bookkeeping and inventory system. - Monitor inventory levels and notify management of shortages or anticipated inventory needs. - Track inventory movement from receiving through final sale and shipment. - Conduct or oversee regular physical inventory counts and research and reconcile discrepancies. - Maintain accurate records of machines, parts, tooling, and accessories in stock. - Coordinate with the sales team regarding product availability and backorders. Domestic Shipping & Logistics - Manage and coordinate domestic shipments of machines, parts, tooling, and accessories to distributors and customers throughout the United States. - Arrange LTL freight, truck freight, parcel shipments, and other domestic transportation as required. - Obtain freight quotes and select appropriate shipping methods based on cost, delivery requirements, and equipment needs. - Schedule freight pickups and coordinate deliveries with carriers, distributors, customers, and the sales team. - Prepare and maintain required shipping documentation. - Track outbound shipments and communicate delivery information to customers and the sales team. - Monitor domestic freight costs and identify opportunities to improve shipping efficiency and control expenses. - Handle freight claims, damaged shipments, shortages, and delivery issues. - Maintain productive relationships with domestic freight carriers and logistics providers. Shipment Quality Control - Verify all outgoing shipments against the approved sales order before release. - Confirm correct machine models, quantities, tooling, accessories, parts, and other items are included. - Inspect machines and equipment for visible damage or defects prior to shipment. - Confirm equipment is clean and professionally presented before delivery to the distributor or customer. - Verify required manuals, accessories, cords, tooling, and other components are included when applicable. - Confirm serial numbers and other required equipment information are properly documented. - Ensure equipment is properly packaged, palletized, wrapped, secured, and protected from freight damage. - Verify shipping labels, addresses, bills of lading, and other shipping documentation are accurate. - Establish and maintain a shipment quality-control checklist for machines and major equipment orders. - Require warehouse employees to follow established quality-control procedures. - Provide final approval for major equipment shipments before they leave the warehouse. - Investigate shipping errors and implement corrective procedures to prevent repeat problems. - Quality objective: Every shipment leaving Xingyi Machine USA should be complete, accurate, properly documented, professionally prepared, and protected for transportation. Sales Order & Order Fulfillment - Coordinate distributor sales orders from initial order through invoicing and shipment. - Ensure orders are accurately entered, picked, prepared, documented, and shipped. - Verify product availability before committing to shipment dates. - Coordinate order priorities with the sales team. - Ensure sales orders, invoices, inventory records, and actual shipments remain consistent. - Monitor open sales orders and ensure they are completed in a timely manner. - Resolve order discrepancies, shortages, and fulfillment issues. - Communicate order status and expected shipment dates to appropriate sales personnel, distributors, and customers. Distributor & Customer Support - Serve as an operational point of contact for distributors and customers. - Coordinate with the sales team regarding orders, inventory availability, backorders, and expected delivery dates. - Respond professionally and promptly to questions regarding orders, invoices, payments, shipments, and equipment. - Develop strong working relationships with Xingyi distributors. - Help resolve order discrepancies and customer service issues. - Maintain a consistent and professional level of service for distributors and customers. - Communicate issues that may affect important customer or distributor relationships to management. Operational Systems & Procedures - Develop and maintain procedures for inventory, receiving, sales orders, invoicing, order fulfillment, domestic shipping, shipment quality control, accounts receivable, equipment service, and warranty processing. - Maintain accurate operational and financial records. - Identify opportunities to improve efficiency, organization, accountability, customer service, and operating costs. - Establish systems that allow orders and customer issues to be tracked from beginning through completion. - Continually look for opportunities to improve warehouse and operational processes. - Provide management with regular operational reporting on inventory, sales orders, sales activity, accounts receivable, past-due balances, backorders, domestic freight expenses, warranty activity, and warehouse operations. Pay: $72,000.00 - $85,000.00 per year Benefits: - 401(k) - 401(k) matching - Flexible schedule - Paid time off Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-13, источник — Indeed.