Operations Manager, III, SSD, SMD1
# Operations Manager, III, SSD, SMD1 **Amazon.com Services LLC** · Baltimore, Maryland, USA · `On-site` · `full-time` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Amazon* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Fulfillment & Operations Management]` `[Fulfillment Center]` --- ### About the Role Operations Manager — Sub-Same Day Delivery Managed end-to-end operations at a last-mile delivery station, overseeing inbound, sort, and dispatch processes. Led a team of 50–100+ associates across multiple shifts, driving performance in delivery quality, cost efficiency, and safety. Owned key operational metrics including DPMO, route efficiency, and on-time delivery rates. Partnered cross-functionally with planning, transportation, and workforce management to meet daily volume targets and SLA commitments. Key job responsibilities Key Job Responsibilities Operational Leadership Oversee daily end-to-end delivery station operations including inbound, sort, stage, and dispatch across multiple shifts Manage throughput and capacity planning to meet daily volume targets and CPT (Critical Pull Time) commitments Drive on-time delivery performance, ensuring SLA adherence for sub-same-day and same-day delivery promises Team Management Lead, coach, and develop a team of 50–100+ associates, including direct oversight of L4/L5 Area Managers Own staffing plans, scheduling, and labor allocation to optimize headcount against forecasted volume Conduct performance reviews, manage attendance, and drive associate engagement and retention Safety & Compliance Maintain a culture of safety by enforcing OSHA standards, Amazon WHS policies, and site-specific safety protocols Lead daily safety stand-ups, incident investigations, and corrective action implementation Ensure compliance with DOT regulations and last-mile delivery safety requirements Continuous Improvement Identify and implement process improvements using Lean, Six Sigma, and Kaizen methodologies Drive cost-per-package reduction through efficiency gains in sort rates, route density, and labor productivity Lead ACES audits and benchmarking initiatives to elevate site performance against regional standards Metrics & Performance Management - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Fulfillment & Operations Management
- Fulfillment Center
Наблюдалась 2026-09-29, впервые 2026-09-29, источник — Amazon.