Operations Manager, HVAC
# Operations Manager, HVAC **Apex Service Partners** · Okemos, MI 48864 · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role HVAC Operations Manager Passionate about people and process? Due to a recent promotion within the organization, we're looking for an HVAC Operations Manager to lead and grow our HVAC department in the Lansing market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While HVAC experience is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success. Key Responsibilities - Lead, coach, and develop a team of HVAC professionals to achieve performance goals and deliver outstanding customer service. - Drive department growth through recruiting, hiring, onboarding, and developing top HVAC talent. - Build a high-performing culture centered around accountability, quality, safety, and customer experience. - Own daily field operations by setting priorities, removing obstacles, and driving execution. - Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction. - Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives. - Ensure quality workmanship, efficient material usage, and timely completion of jobs. - Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards. - Manage customer escalations and ensure prompt resolution of service concerns. - Drive accountability around safety, compliance, permitting, and company standards. - Develop and implement scalable systems and processes to support continued growth across the department. What You Bring - 3+ years of leadership experience within HVAC, plumbing, electrical, construction, field service, or similar operational environments. - Home services experience preferred, but not required. - Proven success leading teams, driving accountability, and delivering measurable business results. - Experience recruiting, developing, and retaining high-performing field teams. - Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment. - Experience managing operational metrics and implementing process improvements. - Excellent communication, coaching, and team-building skills. - Familiarity with ServiceTitan or similar field service management platforms is a plus. - Ability to work on-site as a hands-on leader throughout the Lansing market. What's In It For You - Competitive base salary plus performance-based bonus opportunity. - Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k). - A unique opportunity to build, develop, and shape the future of a growing HVAC department. - Career advancement opportunities within a growing organization that values internal promotion. - The ability to make a direct impact on the growth, performance, and long-term success of the business. - A collaborative leadership team committed to supporting your success. If you're a leader who enjoys building teams, developing people, improving operations, and driving growth, we'd love to hear from you.
Наблюдалась 2026-10-16, впервые 2026-10-14, источник — Indeed.