Operations Manager-Hospitality
# Operations Manager-Hospitality **Best Western Carlsbad by The Sea** · Santa Ana, CA 92707 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Position Summary The Operations Manager supports the General Manager in overseeing the day-to-day operations of the hotel, with a focus on delivering exceptional guest service, maintaining operational standards, and driving overall property performance. This position provides hands-on leadership and oversight across Front Desk, Housekeeping, Breakfast, and Maintenance operations. The Operations Manager is responsible for supporting department leaders and team members, monitoring labor and staffing needs, maintaining brand and company standards, and identifying and addressing operational issues. As a key member of the hotel’s leadership team, the Operations Manager is expected to maintain a strong presence throughout the property, support employee development and accountability, and serve as Manager on Duty in the General Manager’s absence. Key Responsibilities Support the General Manager with daily hotel operations and execution of property priorities. Provide hands-on leadership and oversight of Front Desk, Housekeeping, Breakfast, and Maintenance operations. Maintain a visible presence throughout the property and ensure departments are operating efficiently and according to established standards. Monitor guest satisfaction and service scores, respond to guest concerns, and assist with service recovery when necessary. Monitor staffing levels, schedules, labor hours, overtime, and productivity to support operational and labor budget goals. Assist with recruiting, onboarding, training, coaching, and development of hotel team members. Hold employees accountable for attendance, performance, service expectations, and compliance with company policies and procedures. Conduct routine property and room inspections to ensure cleanliness, maintenance, safety, and brand standards are consistently maintained. Identify operational deficiencies and work with department leaders and the General Manager to implement corrective action. Ensure compliance with IHG brand standards, company policies, safety requirements, and established operating procedures. Assist with preparation for brand inspections, quality assurance reviews, and internal operational audits. Communicate operational concerns, staffing needs, maintenance issues, and performance trends to the General Manager. Serve as Manager on Duty and assume responsibility for hotel operations when the General Manager is unavailable. Perform additional operational and leadership responsibilities as needed to support the hotel. Qualifications 2+ years of hotel supervisory or management experience preferred. Previous experience overseeing multiple hotel departments is strongly preferred. Strong leadership, communication, organizational, and problem-solving skills. Strong guest service skills with the ability to professionally resolve escalated concerns. Ability to coach employees, provide direction, and hold team members accountable. Understanding of hotel operations, labor management, scheduling, and brand standards. Experience with hotel property management systems and guest satisfaction platforms preferred. Ability to work a flexible schedule based on business needs, including weekends, evenings, and holidays. What We Offer Competitive compensation and benefits. Opportunities for professional development and advancement within hotel management. Hands-on leadership experience across multiple hotel departments. Supportive team environment with opportunities for continued growth within the organization. Job Type: Full-time Pay: $72,384.00 per year Benefits: 401(k) Health insurance Paid time off Experience: Hotel Operations: 1 year (Required) Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.