OPERATIONS MANAGER- F&B

Ready to take the next step in your restaurant operations career.

Kharafi Global is a leading F&B group operating well-known quick-service and casual dining concepts across the GCC. Our portfolio includes Baker & Spice, Leila, Nino, Johnny Rockets, Principale, Kateh and Bestro .We are looking for a dynamic, hands-on Operations Manager with a strong casual dining background to lead our restaurant operations in Kuwait.

Key Responsibilities

• Oversee restaurant operations, staff development, financial performance, reporting and customer service.
• Maintain quality, hygiene and safety standards, ensuring compliance with local municipal regulations.
• Drive key performance indicators, including food cost, labour cost, staff retention, customer footfall and loyalty.
• Lead and support Multi-Unit Managers and Restaurant Managers.
• Analyse profit and loss statements and translate insights into operational improvements.
• Work independently and lead from the restaurant floor, demonstrating best practices and coaching managers.
• Report directly to the COO, with the support and authority to drive business growth.

This is a hands-on, field-based role—not a desk-based position.

Qualifications & Experience

• Previous experience working in Kuwait.
• A strong casual dining background and a clear understanding of brand standards and customer experience.
• Proven experience managing multiple restaurant locations or a region, with a successful track record of leading restaurant-level managers.
• Experience overseeing high-volume home delivery, dine-in and takeaway operations.
• A valid driving licence.
• Arabic language skills are an advantage but are not mandatory.

What We Offer

A competitive salary and benefits package, senior management mentoring and coaching, long-term career potential, and the opportunity to make a meaningful impact within the company and across the region.

Work Location: In person