Operations Manager, Customer Service
# Operations Manager, Customer Service **Churchill Living** · Hawthorne, NJ 07506 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Overview Churchill Living is seeking a highly organized, hands-on Operations Manager to lead our customer service team at our Hawthorne, NJ headquarters. In this role, you'll oversee the day-to-day guest experience for our corporate housing clients, from reservation through move-out, and make sure every interaction reflects our commitment to responsive, professional service. The ideal candidate brings hospitality or service leadership experience, a strong operational mindset, and a genuine interest in building and developing a high-performing team. Key responsibilities Lead, coach, and supervise the customer service team, including hiring, onboarding, training, and performance management Oversee daily service operations to ensure guest inquiries, requests, and issues are handled promptly and professionally Set and monitor service standards and performance metrics such as response times, resolution rates, and guest satisfaction Serve as the escalation point for complex guest and client concerns, resolving issues fairly and efficiently Coordinate closely with housekeeping, maintenance, sales, and accounting to ensure smooth move-ins, stays, and move-outs Manage team scheduling and coverage to meet guest and client needs, including after-hours support as applicable Identify process gaps and implement improvements, best practices, and clear procedures Work with vendors and service partners as needed to resolve guest issues and maintain service quality Ensure compliance with company policies and procedures and applicable regulations Prepare regular reports on team performance, service trends, and recommendations for improvement Requirements 2 to 5 years of experience in operations or customer service management Experience leading a customer service or guest services team, ideally in hospitality, corporate housing, property management, or a related service industry Strong leadership and communication skills, with the ability to motivate a team and hold it accountable Excellent problem-solving skills and composure under pressure Ability to manage multiple priorities in a fast-paced environment Comfort with CRM, reservation, or property management software; proficiency with Microsoft Office Join Churchill Living and help lead a team that makes every guest's stay feel seamless. Job Type: Full-time Pay: $70,000.00 - $90,000.00 per year Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-22, источник — Indeed.