Operations Manager- BPO Sales & Cold Calling
Express Repair Location: Makati City Job Type: Full-time, On-site Schedule: Night shift Compensation: 60,000-70,000 Job Summary Express Repair is looking for an experienced and results-driven Operations Manager with strong expertise in BPO sales, outbound cold calling, and team leadership. The Operations Manager will oversee the daily performance of our sales and customer service operations. The successful candidate will be responsible for developing a high-performing cold-calling team, improving sales conversions, maintaining operational standards, and ensuring that individual and team targets are consistently achieved. This position requires a hands-on leader who can analyze performance, coach team members, resolve operational concerns, and develop effective strategies that generate measurable sales results. Key Responsibilities Oversee the daily operations of the sales and cold-calling team. Lead, coach, and develop Team Leaders and Sales Representatives. Establish and monitor sales targets, conversion rates, productivity, attendance, quality, and other operational KPIs. Develop and improve cold-calling scripts, objection-handling techniques, and sales processes. Conduct regular call monitoring, coaching sessions, performance reviews, and sales calibration. Identify performance gaps and implement corrective action or improvement plans. Create effective strategies to improve lead generation, appointment setting, conversion rates, and revenue. Ensure that employees follow company policies, attendance requirements, schedules, and operational procedures. Prepare daily, weekly, and monthly performance reports for management. Manage staffing, scheduling, workforce requirements, and operational coverage. Work closely with recruitment and training teams to attract, assess, onboard, and develop qualified sales agents. Handle escalations and resolve operational issues promptly. Promote accountability, professionalism, and a results-oriented culture within the team. Communicate directly with senior management regarding performance, challenges, and recommended solutions. Qualifications At least five (5) years of experience in BPO operations management or a similar leadership role. Proven experience managing outbound sales or cold-calling campaigns. Strong understanding of sales conversion, lead generation, appointment setting, objection handling, and performance management. Demonstrated ability to lead and develop Team Leaders and Sales Representatives. Experience creating sales strategies, scripts, KPIs, incentive programs, and performance improvement plans. Strong coaching, analytical, decision-making, and problem-solving skills. Excellent spoken and written English communication skills. Comfortable working with performance reports, spreadsheets, CRM platforms, dialers, and call-monitoring tools. Capable of working in a fast-paced and target-driven environment. Willing to work on-site in Makati City during the night shift. Experience handling home services, appliance repair, dispatching, or a North American account is an advantage. Compensation and Benefits Applicable night differential Up to ₱20,000 monthly performance bonus based on established KPIs Paid time off based on company policy Career advancement opportunities Opportunity to build and lead a growing sales operation Performance Measures The monthly performance bonus may be based on: Team sales and revenue achievement Cold-call conversion rate Lead and appointment quality Team productivity and attendance Quality assurance results Employee development and retention Compliance with reporting and operational standards Ready to help build a high-performing sales team? Apply today! Pay: Php60,000.00 - Php70,000.00 per month Benefits: Paid training Pay raise Work from home Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-01, источник — Indeed.