Operations Manager (BPO)
Job Summary: Will be responsible for overseeing the day-to-day operations of a BPO service line or a major client portfolio Duties and Responsibilities: Ensuring Service Level Agreements (SLAs) are met and client satisfaction is high Driving process improvements to enh-ance operational efficiency and client service Managing a team of Senior Coordinators and Team Leads, providing support and guidance Collaborating with internal and external teams to achieve strategic goals and client retention Implementing best practices to improve service delivery and client retention Balancing client demands with operational realities to drive change and growth This role is crucial for maintaining the profitability and reputation of the BPO service line, as the success of the Operations Manager directly impacts the service delivery model and overall business growth Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-08-27, источник — Indeed.